To create your return, use the link provided in your order and delivery confirmation. Once you have created your return label with UPS, follow the steps below:
- Fold the carpet according to the instructions in the attached file that was sent to your email address. - Pack the carpet in the original packaging and make sure to seal the packaging properly to avoid any damage during transportation. If the original packaging is damaged, you can use a similar material to package the carpet. - Print your return label and attach it to the package. - You can choose to drop off your package at a postal agent or book a pickup.
Postal Agent
You can find postal agents near you by clicking here. Take your package there and hand it over to the staff.
Pickup
Call UPS customer service at +41 44 200 41 00 to book your pickup. With the help of UPS customer service, you can determine a suitable day and time.
If you have any questions regarding pickup or postal agents, please contact UPS customer service. Click here to access UPS customer service.