If you have received a shipping confirmation for an order that has already been processed and sent by our warehouse, unfortunately, it cannot be cancelled. Our team works diligently to ensure prompt deliveries, and as a result, orders are processed immediately upon receipt. However, if the order has not been processed and shipped yet, it is possible to cancel the order.
To cancel an order that has not been processed and shipped, please initiate a return by clicking on the link provided in your order confirmation. If you were able to cancel the order through your order confirmation, please contact us at info@rugvista.com with your order number so that we can process the refund. Please note that the refund is not made automatically.
It is important to note that our returns are free of charge. Therefore, if the order is already on its way to you, you will not have any additional costs. You can create a return label by using the link provided in the order or shipping confirmation. Alternatively, you can refuse the parcel when it arrives. However, please note that once the order has been shipped, we are unable to stop the shipping process.