Order
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When ordering from Rugvista to a European country, customers have the option to choose from various destinations within the continent. These destinations include countries such as Germany, France, Spain, Italy, and many more. Each country has its own local Rugvista website where orders can be placed for a more streamlined and efficient delivery process.
Customers looking to place an order to a European country not listed on the main Rugvista website can visit the specific local Rugvista website for that country. By doing so, customers ensure that their order is processed and delivered smoothly, taking into account local regulations, customs procedures, and shipping logistics specific to that country.
In addition to ordering through individual country websites, Rugvista also extends its delivery services to certain countries through its main website, www.rugvista.com. This provides customers with the convenience of ordering from a central platform while still being able to receive their products in select countries across Europe. By offering delivery services to multiple European countries and providing localised websites for a tailored ordering experience, Rugvista aims to make the process of purchasing rugs and home decor items as seamless as possible for customers across the continent.
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If you have received a shipping confirmation for an order that has already been processed and sent by our warehouse, unfortunately, it cannot be cancelled. Our team works diligently to ensure prompt deliveries, and as a result, orders are processed immediately upon receipt. However, if the order has not been processed and shipped yet, it is possible to cancel the order.
To cancel an order that has not been processed and shipped, please initiate a return by clicking on the link provided in your order confirmation. If you were able to cancel the order through your order confirmation, please contact us at info@rugvista.com with your order number so that we can process the refund. Please note that the refund is not made automatically.
It is important to note that our returns are free of charge. Therefore, if the order is already on its way to you, you will not have any additional costs. You can create a return label by using the link provided in the order or shipping confirmation. Alternatively, you can refuse the parcel when it arrives. However, please note that once the order has been shipped, we are unable to stop the shipping process.
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If you wish to stop receiving our newsletters, there is a simple process to unsubscribe. All you need to do is locate the unsubscribe link at the bottom of any of the emails you have received from us. Once you click on this link, you will be directed to a page where you can confirm your decision to unsubscribe.
By unsubscribing, you will no longer receive any future offers or communications from us. This means that we will not contact you via email again.
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No. Our selection of carpets is presented on our website only. To receive more detailed advice, please contact our Customer Service.
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After selecting the carpet of your choice, click on the ”Add to cart”-button to place the carpet in your shopping cart.
The next step is to go to the checkout counter. You do this by clicking on the link shopping cart in the top right corner.
The final step is to choose your delivery- and payment methods. Click on the options you prefer and follow the instructions given.If you have any trouble creating your order, our customer service will be happy to place the order for you.
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After selecting the carpet of your choice, click on the ”Add to cart”-button to place the carpet in your shopping cart.
The next step is to go to the checkout counter. You do this by clicking on the link shopping cart in the top right corner.
The final step is to choose your delivery- and payment methods. Click on the options you prefer and follow the instructions given.If you have any trouble placing your order, our customer service will be happy to place the order for you.
Return
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If your order has already been processed in our warehouse and you have received the delivery confirmation, unfortunately, it is not possible to cancel the order. Our team works diligently to ensure fast deliveries, and as a result, orders are processed as soon as they are received to expedite the shipping process. However, we understand that circumstances may change, and we offer a convenient return option for your order. To initiate a return, please click on the link provided in your order and delivery confirmation. Our returns are free of charge, so you will not have to bear any additional costs. Alternatively, if you prefer, you can also refuse the delivery when it arrives. We apologize for any inconvenience this may have caused and appreciate your understanding. If you have any further questions or need assistance, please do not hesitate to contact us at info@rugvista.com. Our customer support team will be happy to help you.
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To initiate a return, please follow the instructions provided in the order confirmation email. When returning the rug, make sure to package it in the same condition as you received it. If the rug was folded, please fold it again. If it was rolled, please roll it back up. It is recommended to use the original packaging if possible, or alternatively, use thicker plastic bags such as black garbage bags for packaging. To ensure proper identification of the return, please securely attach the return label to the outside of the packaging using tape on all four sides. This will ensure that the label stays in place throughout the return process.
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To create your return, use the link provided in your order and delivery confirmation. Once you have created your return label with FedEx, follow the instructions below:
- Fold the carpet according to the instructions in the attached file that was sent to your email address.
- Pack the carpet in its original packaging and make sure to seal the packaging properly to avoid any damage during transportation. If the original packaging is damaged, you can use a similar material to package the carpet.
- Print out your return label and attach it to the package.
- Schedule a pickup using this link or call FedEx customer service at 0848 1 33339 to book your pickup. With the assistance of FedEx customer service personnel, you can determine a suitable day and time for the pickup.
If you have any questions regarding the pickup, please contact FedEx customer service. Click here to access FedEx customer service.
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To create your return, use the link provided in your order and delivery confirmation. Once you have created your return label with UPS, follow the steps below:
- Fold the carpet according to the instructions in the attached file that was sent to your email address. - Pack the carpet in the original packaging and make sure to seal the packaging properly to avoid any damage during transportation. If the original packaging is damaged, you can use a similar material to package the carpet. - Print your return label and attach it to the package. - You can choose to drop off your package at a postal agent or book a pickup.
Postal Agent
You can find postal agents near you by clicking here. Take your package there and hand it over to the staff.
Pickup
Call UPS customer service at +41 44 200 41 00 to book your pickup. With the help of UPS customer service, you can determine a suitable day and time.
If you have any questions regarding pickup or postal agents, please contact UPS customer service. Click here to access UPS customer service.
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If you are not completely satisfied with your rug purchase, you have the option to return it within 100 days of receiving it. To initiate the return process, simply click on the link provided in your order- or shipping confirmation.
Once you click on the link, you will be guided through the necessary steps to request a return. This includes providing information about the reason for the return and any additional details that may be required. Once you have completed the process, you will receive an email containing a prepaid return label and any other necessary documents.
At Rugvista, we cover all return shipping costs. This means that you will not have to worry about any additional expenses when returning your rug to our warehouse.
Once we receive the rug back at our warehouse, our team will carefully inspect it to ensure that it is in its original condition. Once the inspection is complete and the rug is deemed to be in its original condition, we will proceed with refunding the full amount for your order.
We strive to make the return process as seamless and hassle-free as possible. If you have any questions or need further assistance, please don't hesitate to contact our customer service team.
Product information
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Attention all bathroom lovers! We are excited to launch our brand new bath mat collection - the perfect addition to your bathroom oasis. So why not turn off the floor heating and accessorize with a stylish bath mat instead?
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No. Since we sell exclusively online there is no boutique or showroom where you can inspect our carpets before buying them. We are located in the south of Sweden.
Our customer service is always ready to answer your questions if you require any extra advice regarding colours, materials, additional pictures or anything else.
You have 100 days purchase on approval when ordering from us, and can return the carpet if it doesn't meet your expectations - no questions asked.
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When looking for a new rug and you have pets at home, there are several important considerations to keep in mind. Here are some good tips to help you make the right choice:
- **Material**: Opt for rugs made from durable and easy-to-clean materials like wool or synthetic and washable indoor/outdoor rugs or wool rugs. Synthetic materials are more resistant to stains and can withstand the wear and tear from pets. - **Color**: Choose a rug in a color that can help camouflage pet hair between cleanings. Neutral tones or rugs with patterns that can hide pet hair are good options. - **Size and Placement**: Select a rug size that fits the space where your pet spends most of its time. Consider placing the rug in areas where your pet likes to rest or play to provide them with a comfortable spot. - **Maintenance**: Look for rugs that are easy to maintain and clean. Rugs that can be easily vacuumed or spot cleaned are ideal for homes with pets. - **Texture**: Opt for rugs with a low pile or flatweave construction as they are easier to clean and less likely to trap pet hair compared to high-pile rugs. - **Odor Resistance**: Consider rugs that are treated with odor-resistant technology to help keep your home smelling fresh, especially in areas where your pets frequent. When choosing a rug for a pet-friendly home, it's essential to prioritize durability, ease of maintenance, and pet comfort. By considering these factors, you can find a rug that not only complements your home decor but also stands up to the demands of a pet-inclusive household. For more tips and insights on selecting pet-friendly rugs, you can visit RugVista's guide on pet-friendly rugs:
https://www.rugvista.com/inspiration/guides/pet-friendly-rugs
We hope these tips help you find the perfect rug for both you and your beloved pet, creating a harmonious living environment for all.
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Unfortunately we are unable to notify you when a product is back in stock. However, you can find the anticipated restock date directly on the product page of the item.
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At present, we do not offer samples of our products. However, we understand the importance of customer satisfaction and have implemented measures to ensure your confidence in purchasing from us.
We provide free shipping and free returns, allowing you to try out our products risk-free. If for any reason you are not completely satisfied with your purchase, you have the option to return it within 100 days. Our aim is to guarantee that you are confident in your decision to buy from us and that you are completely satisfied with the product you receive.
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Gently dab the spot with a clean cotton cloth as quickly as possible - do not scrub! Always work from the edge towards the center of the stain. Use a small amount of dish soap or mild soap and lukewarm water, only if necessary. If needed, lightly brush with a clothes brush.
On our website, you can find tips on how to remove different types of stains: https://www.rugvista.com/inspiration/guides/how-to-clean-a-rug
When it comes to viscose and bamboo silk rugs, they are delicate. We recommend professional rug cleaning and regular vacuuming. If you accidentally spill something, immediately dab or wipe away the stain with a dry cloth. Do not use water or cleaning agents as the rug is sensitive to liquids.
Consider using a textile protector for viscose to protect the rug from stains.
Delivery
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We are pleased to offer you a variety of shipping options, including at least one that is completely free of charge. To make the process smoother for you, we have made sure that you will have access to accurate pricing and a wide range of freight choices at the checkout.
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All our rugs are packed according to instructions and regulations from the carrier. The rugs are folded and placed in a thick protective plastic bag that is sealed together using heat.
Payment
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Your code can be added in the first step of the checkout, where you will see an overview of your shopping cart. There is a link at the bottom that says "Redeem Giftcard/Discount code". Click on that link to open the fields where you can enter your voucher.
The discount will be deducted from the price when you press "OK".
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When shopping with Rugvista, customers do not have to worry about paying customs and duty fees. We take care of these fees to ensure a smooth and hassle-free shopping experience for all our customers.
By handling these fees, Rugvista ensures that customers can enjoy their new rug without any unexpected charges or delays. This commitment to covering customs and duty fees highlights Rugvista's dedication to providing a seamless and convenient shopping experience for customers around the world.
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We cannot modify billing details once an order has been dispatched. This means that modifications, including the addition or alteration of company data, VAT numbers, etc., are not possible once shipment has been sent from us.
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Yes, if you sign up for our newsletter, you can receive a 15% discount code for your next order. By signing up, you will also receive weekly emails with exclusive access to offers, latest trends and product news.
To sign up, simply scroll down on our homepage and enter your email address in the designated space. After submitting your email address, you will receive a confirmation email. Once you click the confirmation button in that email, a discount code will be generated and sent to you via email immediately. You can then use this code at checkout when placing your order.
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When making credit card payments online, there are several common reasons why the payment may fail:
Two-factor authentication failure: Two-factor authentication is an additional security measure that requires you to provide a second form of verification, such as a code sent to your phone. If you fail to complete the two-factor authentication process correctly, the payment may fail. To resolve this issue, make sure to carefully follow the instructions for two-factor authentication and ensure that any ad-blockers are disabled, as they may prevent the verification steps from being displayed.
Card not authorized for online or international transactions: Some credit cards may not be authorized for online or international transactions by default. If this is the case, you will need to contact your bank to verify if your card can be used for these types of payments. If your card is not authorized, you may need to consider using an alternative payment method.
Incorrect credit card details entered: It is crucial to double-check and ensure that all the credit card details you enter during the payment process are accurate. Even a small mistake, such as a wrong digit in the card number or expiration date, can cause the payment to fail. Take the time to carefully enter the correct information to avoid any issues.
Exceeded credit limit: If you have reached or exceeded your credit limit, the payment will be declined. It is important to verify your credit limit before making a payment and consider using an alternative payment method if necessary.
Security measures triggering a decline: In some cases, security measures put in place by your bank or credit card issuer may trigger a decline for the payment. This could be due to suspicious activity or a restriction on certain types of transactions. If you encounter this issue, it is recommended to contact your bank to address any security concerns or restrictions on the transaction.
Expired credit card: If your credit card has expired, the payment will not go through. To resolve this issue, you will need to update your credit card information or use a different card for the transaction.
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Upon shipment of your order from our warehouse, we will promptly notify you via email to confirm the dispatch. This email will not only serve as a confirmation, but will also include a hyperlink to your invoice or receipt. The link can be found at the start of the shipping confirmation email. By clicking on the link, you will be able to conveniently access and view your documentation.