Order

  • If you wish to stop receiving our newsletters, there is a simple process to unsubscribe. All you need to do is locate the unsubscribe link at the bottom of any of the emails you have received from us. Once you click on this link, you will be directed to a page where you can confirm your decision to unsubscribe.

    By unsubscribing, you will no longer receive any future offers or communications from us. This means that we will not contact you via email again.

  • No. Our selection of carpets is presented on our website only. To receive more detailed advice, please contact our Customer Service. 

  • After selecting the carpet of your choice, click on the ”Add to cart”-button to place the carpet in your shopping cart. 

     

    The next step is to go to the checkout counter. You do this by clicking on the link shopping cart in the top right corner. 

    The final step is to choose your delivery- and payment methods. Click on the options you prefer and follow the instructions given. 

     

    If you have any trouble creating your order, our customer service will be happy to place the order for you.

  • After selecting the carpet of your choice, click on the ”Add to cart”-button to place the carpet in your shopping cart. 

     

    The next step is to go to the checkout counter. You do this by clicking on the link shopping cart in the top right corner. 

    The final step is to choose your delivery- and payment methods. Click on the options you prefer and follow the instructions given. 

     

    If you have any trouble placing your order, our customer service will be happy to place the order for you.

  • Yes, we provide rugs to a wide range of customers, including interior designers, set designers, home stagers, hotels, property developers, and more. If you are working on a larger internal project or would like to offer our rugs to your clients, we invite you to fill out our application form by clicking on the button below.

    As a RugVista trade partner, you will not only gain access to our entire assortment of rugs but also become eligible for our loyalty program. This program offers trade discounts that can be applied to your orders. Additionally, you will be assigned a dedicated account manager who will be there to assist you at every step, ensuring that you can create inspiring spaces with our rugs.

    To fill out the application form, please click here. Alternatively, if you have any questions or would like to contact us directly, you can email us at contact@rugvista.trade.

Return

  • To create your return, use the link provided in your order and delivery confirmation. Once you have created your return label with FedEx, follow the instructions below:

    - Fold the carpet according to the instructions in the attached file that was sent to your email address.

    - Pack the carpet in its original packaging and make sure to seal the packaging properly to avoid any damage during transportation. If the original packaging is damaged, you can use a similar material to package the carpet.

    - Print out your return label and attach it to the package.

    - Schedule a pickup using this link or call FedEx customer service at 0848 1 33339 to book your pickup. With the assistance of FedEx customer service personnel, you can determine a suitable day and time for the pickup.

    If you have any questions regarding the pickup, please contact FedEx customer service. Click here to access FedEx customer service.

  •  

    To create your return, use the link provided in your order and delivery confirmation. Once you have created your return label with UPS, follow the steps below:

    - Fold the carpet according to the instructions in the attached file that was sent to your email address. - Pack the carpet in the original packaging and make sure to seal the packaging properly to avoid any damage during transportation. If the original packaging is damaged, you can use a similar material to package the carpet. - Print your return label and attach it to the package. - You can choose to drop off your package at a postal agent or book a pickup.

    Postal Agent

    You can find postal agents near you by clicking here. Take your package there and hand it over to the staff.

    Pickup

    Call UPS customer service at +41 44 200 41 00 to book your pickup. With the help of UPS customer service, you can determine a suitable day and time.

    If you have any questions regarding pickup or postal agents, please contact UPS customer service. Click here to access UPS customer service.

     

  • If you are not completely satisfied with your rug purchase, you have the option to return it within 100 days of receiving it. To initiate the return process, simply click on the link provided in your order- or shipping confirmation.

    Once you click on the link, you will be guided through the necessary steps to request a return. This includes providing information about the reason for the return and any additional details that may be required. Once you have completed the process, you will receive an email containing a prepaid return label and any other necessary documents.

    At Rugvista, we cover all return shipping costs. This means that you will not have to worry about any additional expenses when returning your rug to our warehouse.

    Once we receive the rug back at our warehouse, our team will carefully inspect it to ensure that it is in its original condition. Once the inspection is complete and the rug is deemed to be in its original condition, we will proceed with refunding the full amount for your order.

    We strive to make the return process as seamless and hassle-free as possible. If you have any questions or need further assistance, please don't hesitate to contact our customer service team.

Product information

  • Attention all bathroom lovers! We are excited to launch our brand new bath mat collection - the perfect addition to your bathroom oasis. So why not turn off the floor heating and accessorize with a stylish bath mat instead?

    Check out our collection now!

  • No. Since we sell exclusively online there is no boutique or showroom where you can inspect our carpets before buying them. We are located in the south of Sweden.

    Our customer service is always ready to answer your questions if you require any extra advice regarding colours, materials, additional pictures or anything else. 

    You have 100 days purchase on approval when ordering from us, and can return the carpet if it doesn't meet your expectations - no questions asked. 

  • At present, we do not offer samples of our products. However, we understand the importance of customer satisfaction and have implemented measures to ensure your confidence in purchasing from us.

    We provide free shipping and free returns, allowing you to try out our products risk-free. If for any reason you are not completely satisfied with your purchase, you have the option to return it within 100 days. Our aim is to guarantee that you are confident in your decision to buy from us and that you are completely satisfied with the product you receive.

  • A Colored Vintage is made from hand-knotted rugs that are at least 20-50 years old. Each carpet is carefully selected and goes through a unique process where the pile is shaved and the colors are neutralized before the mat becomes colored in a new exciting color. The result is a blend of traditional carpet design and a contemporary retro style in a sustainable way.

    A Colored Vintage mat can over time lose parts of the original characteristic color impression, which will further enhance the mat's unique features. Due to this fact, we advise that you protect the floor by using an anti-slip underlay underneath the carpet.

    Please note that these rugs have a deliberately worn appearance.

  • A Patchwork carpet is made from older Turkish rugs, which are cut into smaller pieces and sewn together in new designs and sizes. The colors and patterns match and are specially selected. The majority has a sewn back.

    Patchwork is made from rugs that are between 20 and 50 years old. The result is a blend of traditional Turkish rug design and a contemporary retro style.

  • Yes, our rugs are specifically designed to be compatible with floors that have underfloor heating. We understand the importance of ensuring that the heating system operates within normal temperature ranges to prevent any potential damage to the rug.

    It is worth mentioning that while the majority of our bathroom mats are suitable for use with underfloor heating, there are a few exceptions. The compatibility of each mat with underfloor heating is dependent on the backing material used. To provide our customers with complete transparency, we include detailed information about the compatibility with underfloor heating in the product specifications on our website.

    If a bathroom mat is not suitable for use with underfloor heating, it will be clearly stated in the product description. This way, customers can make an informed decision and choose a rug that is compatible with their specific heating system.

     

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Delivery

  • All our rugs are packed according to instructions and regulations from the carrier. The rugs are folded and placed in a thick protective plastic bag that is sealed together using heat.

Payment

  • Your code can be added in the first step of the checkout, where you will see an overview of your shopping cart. There is a link at the bottom that says "Redeem Giftcard/Discount code". Click on that link to open the fields where you can enter your voucher.

    The discount will be deducted from the price when you press "OK".

  • When making credit card payments online, there are several common reasons why the payment may fail:

    Two-factor authentication failure: Two-factor authentication is an additional security measure that requires you to provide a second form of verification, such as a code sent to your phone. If you fail to complete the two-factor authentication process correctly, the payment may fail. To resolve this issue, make sure to carefully follow the instructions for two-factor authentication and ensure that any ad-blockers are disabled, as they may prevent the verification steps from being displayed.

    Card not authorized for online or international transactions: Some credit cards may not be authorized for online or international transactions by default. If this is the case, you will need to contact your bank to verify if your card can be used for these types of payments. If your card is not authorized, you may need to consider using an alternative payment method.

    Incorrect credit card details entered: It is crucial to double-check and ensure that all the credit card details you enter during the payment process are accurate. Even a small mistake, such as a wrong digit in the card number or expiration date, can cause the payment to fail. Take the time to carefully enter the correct information to avoid any issues.

    Exceeded credit limit: If you have reached or exceeded your credit limit, the payment will be declined. It is important to verify your credit limit before making a payment and consider using an alternative payment method if necessary.

    Security measures triggering a decline: In some cases, security measures put in place by your bank or credit card issuer may trigger a decline for the payment. This could be due to suspicious activity or a restriction on certain types of transactions. If you encounter this issue, it is recommended to contact your bank to address any security concerns or restrictions on the transaction.

    Expired credit card: If your credit card has expired, the payment will not go through. To resolve this issue, you will need to update your credit card information or use a different card for the transaction.

  • Upon shipment of your order from our warehouse, we will promptly notify you via email to confirm the dispatch. This email will not only serve as a confirmation, but will also include a hyperlink to your invoice or receipt. The link can be found at the start of the shipping confirmation email. By clicking on the link, you will be able to conveniently access and view your documentation.

  • No. Currently, we do not offer bank transfers as a payment method. However, we do offer various other secure and convenient payment options, including credit or debit card payments. You can find a complete list of all available payment options available for you in the last step of the checkout process.

  • To pay for your purchase using a credit or debit card, please follow these steps:

     

    1. Choose the items you wish to purchase and proceed to the checkout page.
    2. On the payment page, fill in the required fields with your card details, including the card number, expiration date, and security code.
    3. Once you have filled in your card details, confirm your order and click on the "Pay Now" button. This will securely process your payment.
    4. We may need to verify your identity by using two-factor authentication before processing the payment. If required, you will receive a verification code via email or SMS. Please enter this code to confirm your identity before the payment is processed.
    5. Once your payment is successful, we will send you an order confirmation and your items will be shipped to the address you provided.

     

    To ensure the security of your transaction, we use encryption technology such as SSL (Secure Sockets Layer). This technology encrypts your card information during transmission to protect it from unauthorized access.

     

    Please note that since we are a Swedish-based company, your credit card must be enabled for international payments. You can adjust these settings through your bank if needed.

  • We accept payments in CHF and € EUR (Euros).

    We'll select the currency normally used in Switzerland where available and where we don't offer payments in your local currency, we'll process the payment in € EUR.