Return

If your order has already been processed in our warehouse and you have received the delivery confirmation, unfortunately, it is not possible to cancel the order. Our team works diligently to ensure fast deliveries, and as a result, orders are processed as soon as they are received to expedite the shipping process. However, we understand that circumstances may change, and we offer a convenient return option for your order. To initiate a return, please click on the link provided in your order and delivery confirmation. Our returns are free of charge, so you will not have to bear any additional costs. Alternatively, if you prefer, you can also refuse the delivery when it arrives. We apologize for any inconvenience this may have caused and appreciate your understanding. If you have any further questions or need assistance, please do not hesitate to contact us at info@rugvista.com. Our customer support team will be happy to help you.

To initiate a return, please follow the instructions provided in the order confirmation email. When returning the rug, make sure to package it in the same condition as you received it. If the rug was folded, please fold it again. If it was rolled, please roll it back up. It is recommended to use the original packaging if possible, or alternatively, use thicker plastic bags such as black garbage bags for packaging. To ensure proper identification of the return, please securely attach the return label to the outside of the packaging using tape on all four sides. This will ensure that the label stays in place throughout the return process.

To create your return, use the link provided in your order and delivery confirmation. Once you have created your return label with FedEx, follow the instructions below:

- Fold the carpet according to the instructions in the attached file that was sent to your email address.

- Pack the carpet in its original packaging and make sure to seal the packaging properly to avoid any damage during transportation. If the original packaging is damaged, you can use a similar material to package the carpet.

- Print out your return label and attach it to the package.

- Schedule a pickup using this link or call FedEx customer service at 0848 1 33339 to book your pickup. With the assistance of FedEx customer service personnel, you can determine a suitable day and time for the pickup.

If you have any questions regarding the pickup, please contact FedEx customer service. Click here to access FedEx customer service.

To create your return, use the link provided in your order and delivery confirmation. Once you have created your return label with UPS, follow the steps below:

- Fold the carpet according to the instructions in the attached file that was sent to your email address. - Pack the carpet in the original packaging and make sure to seal the packaging properly to avoid any damage during transportation. If the original packaging is damaged, you can use a similar material to package the carpet. - Print your return label and attach it to the package. - You can choose to drop off your package at a postal agent or book a pickup.

Postal Agent

You can find postal agents near you by clicking here. Take your package there and hand it over to the staff.

Pickup

Call UPS customer service at +41 44 200 41 00 to book your pickup. With the help of UPS customer service, you can determine a suitable day and time.

If you have any questions regarding pickup or postal agents, please contact UPS customer service. Click here to access UPS customer service.

Once you click on the link, you will be guided through the necessary steps to request a return. This includes providing information about the reason for the return and any additional details that may be required. Once you have completed the process, you will receive an email containing a prepaid return label and any other necessary documents.

At Rugvista, we cover all return shipping costs. This means that you will not have to worry about any additional expenses when returning your rug to our warehouse.

Once we receive the rug back at our warehouse, our team will carefully inspect it to ensure that it is in its original condition. Once the inspection is complete and the rug is deemed to be in its original condition, we will proceed with refunding the full amount for your order.

We strive to make the return process as seamless and hassle-free as possible. If you have any questions or need further assistance, please don't hesitate to contact our customer service team.