To create your return, you can use the link provided in your order and delivery confirmation. Once you have created your return label with UPS, you can proceed as follows:
- Fold the rug according to the instructions in the attached file that was sent to your email address.
- Pack the rug in its original packaging and make sure to seal the packaging properly to prevent any damage during transportation. If the original packaging is damaged, you can use similar materials to package the rug.
- Print out your return label and attach it to the package.
- You have two options for returning your package: either drop it off at a post office or schedule a pickup.
Post Office
- You can find a post office near you by clicking here. Take your package to the post office and hand it over to the staff.
Pickup
- Call UPS customer service at +44 (0) 2079490192 to schedule a pickup. The UPS customer service representative will help you determine a suitable day and time for the pickup.
If you have any questions regarding the pickup or post office locations, we kindly refer you to UPS customer service. You can click here to access UPS customer service.