If an order has already been processed and sent by our warehouse, and you have received a shipping confirmation, unfortunately, it cannot be cancelled. Our team works diligently to ensure prompt deliveries, and as a result, orders are processed immediately upon receipt.
However, if the order has not been processed and shipped yet, it is possible to cancel the order. We kindly request that you initiate a return by clicking on the link provided in your order confirmation. If you were able to cancel the order through your order confirmation, please contact us at info@rugvista.com with your order number so that we can process the refund because it is not made automatically.
It is important to note that our returns are free of charge. Therefore, if the order is already on its way to you, you will not have any additional costs. You can create a return label by using the link provided in the order or shipping confirmation or refuse the parcel when it arrives, but we can't stop the shipping.