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    If your order has already been processed in our warehouse and you have received the delivery confirmation, unfortunately, it is not possible to cancel the order. Our team works diligently to ensure fast deliveries, so orders are processed as soon as they are received to get your items to you as quickly as possible.

    Instead of cancelling the order, we kindly ask you to initiate a return for your order. You can do this by clicking on the link provided in your order and delivery confirmation. Our returns are free of charge, so you won't have to worry about any additional costs. Alternatively, if you prefer, you can also refuse the delivery when it arrives.

    We apologize for any inconvenience this may have caused and appreciate your understanding in this matter. If you have any further questions or need assistance, please don't hesitate to contact us at info@rugvista.com.

     

  • In order to schedule a return pick up, the courier requires the 12 digit tracking number. This tracking number can be found on the return shipping label located above the barcode.

  • To create your return, use the link provided in your order and delivery confirmation. Once you have created your return label with FedEx, follow the instructions below:

    - Fold the carpet according to the instructions in the attached file that was sent to your email address.

    - Pack the carpet in its original packaging and make sure to seal the packaging properly to avoid any damage during transportation. If the original packaging is damaged, you can use a similar material to package the carpet.

    - Print out your return label and attach it to the package.

    - Schedule a pickup using this link or call FedEx customer service at 03456 07 08 09 to book your pickup. With the assistance of FedEx customer service personnel, you can determine a suitable day and time for the pickup.

    If you have any questions regarding the pickup, please contact FedEx customer service. Click here to access FedEx customer service.

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    To create your return, you can use the link provided in your order and delivery confirmation. Once you have created your return label with UPS, you can proceed as follows:

    - Fold the rug according to the instructions in the attached file that was sent to your email address.

    - Pack the rug in its original packaging and make sure to seal the packaging properly to prevent any damage during transportation. If the original packaging is damaged, you can use similar materials to package the rug.

    - Print out your return label and attach it to the package.

    - You have two options for returning your package: either drop it off at a post office or schedule a pickup.

    Post Office

    - You can find a post office near you by clicking here. Take your package to the post office and hand it over to the staff.

    Pickup

    - Call UPS customer service at +44 (0) 2079490192 to schedule a pickup. The UPS customer service representative will help you determine a suitable day and time for the pickup.

    If you have any questions regarding the pickup or post office locations, we kindly refer you to UPS customer service. You can click here to access UPS customer service.

     

  • To protect the rug during transportation, please use equivalent protective packaging if the original packaging is destroyed or disposed of. 

  • If you are not completely satisfied with your rug purchase, you have the option to return it within 100 days of receiving it. To initiate the return process, simply click on the link provided in your order- or shipping confirmation.

    Once you click on the link, you will be guided through the necessary steps to request a return. This includes providing information about the reason for the return and any additional details that may be required. Once you have completed the process, you will receive an email containing a prepaid return label and any other necessary documents.

    At Rugvista, we cover all return shipping costs. This means that you will not have to worry about any additional expenses when returning your rug to our warehouse.

    Once we receive the rug back at our warehouse, our team will carefully inspect it to ensure that it is in its original condition. Once the inspection is complete and the rug is deemed to be in its original condition, we will proceed with refunding the full amount for your order.

    We strive to make the return process as seamless and hassle-free as possible. If you have any questions or need further assistance, please don't hesitate to contact our customer service team.