Order

  • When ordering from Rugvista to a European country, customers have the option to choose from various destinations within the continent. These destinations include countries such as Germany, France, Spain, Italy, and many more. Each country has its own local Rugvista website where orders can be placed for a more streamlined and efficient delivery process.

    Customers looking to place an order to a European country not listed on the main Rugvista website can visit the specific local Rugvista website for that country. By doing so, customers ensure that their order is processed and delivered smoothly, taking into account local regulations, customs procedures, and shipping logistics specific to that country.

    In addition to ordering through individual country websites, Rugvista also extends its delivery services to certain countries through its main website, www.rugvista.com. This provides customers with the convenience of ordering from a central platform while still being able to receive their products in select countries across Europe. By offering delivery services to multiple European countries and providing localised websites for a tailored ordering experience, Rugvista aims to make the process of purchasing rugs and home decor items as seamless as possible for customers across the continent.

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    If an order has already been processed and sent by our warehouse, and you have received a shipping confirmation, unfortunately, it cannot be cancelled. Our team works diligently to ensure prompt deliveries, and as a result, orders are processed immediately upon receipt.

    However, if the order has not been processed and shipped yet, it is possible to cancel the order. We kindly request that you initiate a return by clicking on the link provided in your order confirmation. If you were able to cancel the order through your order confirmation, please contact us at info@rugvista.com with your order number so that we can process the refund because it is not made automatically.

    It is important to note that our returns are free of charge. Therefore, if the order is already on its way to you, you will not have any additional costs. You can create a return label by using the link provided in the order or shipping confirmation or refuse the parcel when it arrives, but we can't stop the shipping.

     

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  • If you wish to stop receiving our newsletters, there is a simple process to unsubscribe. All you need to do is locate the unsubscribe link at the bottom of any of the emails you have received from us. Once you click on this link, you will be directed to a page where you can confirm your decision to unsubscribe.

    By unsubscribing, you will no longer receive any future offers or communications from us. This means that we will not contact you via email again.

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  • No. Currently, we can only to serve customers who are either B2C or have a valid EU-VAT number for B2B transactions.

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  • No. We regret to inform you that our collection of carpets is exclusively available on our website. However, if you require further assistance, our customer service team is always available to provide you with detailed advice. Please do not hesitate to contact us for any inquiries you may have. We are committed to ensuring your satisfaction and making your shopping experience as seamless as possible.

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  • After selecting the carpet of your choice, click on the ”Add to cart”-button to place the carpet in your shopping cart. 

     

    The next step is to go to the checkout counter. You do this by clicking on the link shopping cart in the top right corner. 

    The final step is to choose your delivery- and payment methods. Click on the options you prefer and follow the instructions given. 

     

    If you have any trouble creating your order, our customer service will be happy to place the order for you.

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  • After selecting the carpet of your choice, click on the" Add to cart" button to place the carpet in your shopping cart.
    The next step is to go to the checkout counter. You do this by clicking on the shopping cart link at the top right corner.

    The final step is to choose your delivery and payment methods. Click on the options you prefer and follow the instructions.
    If you have any trouble placing your order, our customer service will be happy to take your order over the phone.

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  • If you have a specific carpet or style in mind, simply type it into our search bar or browse through our categories. Our search options allow you to narrow down your results by factors such as style, room, name, or origin.

    You can further refine your search by utilizing our search filters, which allow you to sort by color, size, shape, material, and more.

    Additionally, our sorting options allow you to arrange your results by price or relevance.

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  • Yes, we provide rugs to a wide range of customers, including interior designers, set designers, home stagers, hotels, property developers, and more. If you are working on a larger internal project or would like to offer our rugs to your clients, we invite you to fill out our application form by clicking on the button below.

    As a RugVista trade partner, you will not only gain access to our entire assortment of rugs but also become eligible for our loyalty program. This program offers trade discounts that can be applied to your orders. Additionally, you will be assigned a dedicated account manager who will be there to assist you at every step, ensuring that you can create inspiring spaces with our rugs.

    To fill out the application form, please click here. Alternatively, if you have any questions or would like to contact us directly, you can email us at contact@rugvista.trade.

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  • We have a dedicated B2B department who will be happy to help you set up your account. Please contact our dedicated B2B support at b2b@rugvista.se for all B2B-related inquiries. 

    You can also visit our B2B website for more information. 

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