To create your return, you can use the link provided in your order and delivery confirmation. Once you have created your return label with UPS, you can proceed with the following steps:
- Fold the rug according to the instructions in the attached file that was sent to your email address.
- Pack the rug in its original packaging and make sure to seal the package properly to prevent any damage during transportation. If the original packaging is damaged, you can use a similar material to package the rug.
- Print out your return label and attach it to the package.
- You have two options for returning your package: you can either drop it off at a post office or schedule a pickup.
Post Office Drop-off
- You can find a post office near you by clicking here. Take your package to the post office and hand it over to the staff.
Pickup
- Call UPS customer service at +353 1 52 45 446 to schedule a pickup. The UPS customer service representative will help you determine a suitable day and time for the pickup.
If you have any questions regarding the pickup or post office drop-off, we kindly refer you to UPS customer service. You can reach UPS customer service by clicking here.