Order

  • If you wish to stop receiving our newsletters, there is a simple process to unsubscribe. All you need to do is locate the unsubscribe link at the bottom of any of the emails you have received from us. Once you click on this link, you will be directed to a page where you can confirm your decision to unsubscribe.

    By unsubscribing, you will no longer receive any future offers or communications from us. This means that we will not contact you via email again.

  • No. Currently, we are only able to serve customers who are either B2C or have a valid EU-VAT number for B2B transactions.

  • Yes. If you are a valid EU-VAT holder, we would be delighted to offer our services to you.

    You can learn more about our offer by clicking here

  • No. We regret to inform you that our collection of carpets is exclusively available on our website. However, if you require further assistance, our customer service team is always available to provide you with detailed advice. Please do not hesitate to contact us for any inquiries you may have. We are committed to ensuring your satisfaction and making your shopping experience as seamless as possible.

  • After selecting the carpet of your choice, click on the" Add to cart" button to place the carpet in your shopping cart.
    The next step is to go to the checkout counter. You do this by clicking on the shopping cart link at the top right corner.

    The final step is to choose your delivery and payment methods. Click on the options you prefer and follow the instructions.
    If you have any trouble placing your order, our customer service will be happy to take your order over the phone.

  • If you have a specific carpet or style in mind, simply type it into our search bar or browse through our categories. Our search options allow you to narrow down your results by factors such as style, room, name, or origin.

    You can further refine your search by utilizing our search filters, which allow you to sort by color, size, shape, material, and more.

    Additionally, our sorting options allow you to arrange your results by price or relevance.

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Return

  • To create your return, use the link provided in your order and delivery confirmation. Once you have created your return label with FedEx, follow the instructions below:

    - Fold the carpet according to the instructions in the attached file that was sent to your email address.

    - Pack the carpet in its original packaging and make sure to seal the packaging properly to avoid any damage during transportation. If the original packaging is damaged, you can use a similar material to package the carpet.

    - Print out your return label and attach it to the package.

    - Schedule a pickup using this link or call FedEx customer service at 1800 535 800 to book your pickup. With the assistance of FedEx customer service personnel, you can determine a suitable day and time for the pickup.

    If you have any questions regarding the pickup, please contact FedEx customer service. Click here to access FedEx customer service.

  •  

    To create your return, you can use the link provided in your order and delivery confirmation. Once you have created your return label with UPS, you can proceed with the following steps:

    - Fold the rug according to the instructions in the attached file that was sent to your email address.

    - Pack the rug in its original packaging and make sure to seal the package properly to prevent any damage during transportation. If the original packaging is damaged, you can use a similar material to package the rug.

    - Print out your return label and attach it to the package.

    - You have two options for returning your package: you can either drop it off at a post office or schedule a pickup.

    Post Office Drop-off

    - You can find a post office near you by clicking here. Take your package to the post office and hand it over to the staff.

    Pickup

    - Call UPS customer service at +353 1 52 45 446 to schedule a pickup. The UPS customer service representative will help you determine a suitable day and time for the pickup.

    If you have any questions regarding the pickup or post office drop-off, we kindly refer you to UPS customer service. You can reach UPS customer service by clicking here.

     

  • To protect the rug during transportation, please use equivalent protective packaging if the original packaging is destroyed or disposed of. 

  • If you are not completely satisfied with your rug purchase, you have the option to return it within 100 days of receiving it. To initiate the return process, simply click on the link provided in your order- or shipping confirmation.

    Once you click on the link, you will be guided through the necessary steps to request a return. This includes providing information about the reason for the return and any additional details that may be required. Once you have completed the process, you will receive an email containing a prepaid return label and any other necessary documents.

    At Rugvista, we cover all return shipping costs. This means that you will not have to worry about any additional expenses when returning your rug to our warehouse.

    Once we receive the rug back at our warehouse, our team will carefully inspect it to ensure that it is in its original condition. Once the inspection is complete and the rug is deemed to be in its original condition, we will proceed with refunding the full amount for your order.

    We strive to make the return process as seamless and hassle-free as possible. If you have any questions or need further assistance, please don't hesitate to contact our customer service team.

Product information

  • Yes, we do. We are excited to launch our brand new bath mat collection - the perfect addition to your bathroom oasis. So why not turn off the floor heating and accessorize with a stylish bath mat instead?

    https://www.rugvista.ie/c/bath-mats

  • No. Since we sell exclusively online there is no boutique or showroom where you can inspect our carpets before buying them. We are located in the south of Sweden.

    Our customer service is always ready to answer your questions if you require any extra advice regarding colours, materials, additional pictures or anything else. 

    You have 100 days purchase on approval when ordering from us, and can return the carpet if it doesn't meet your expectations - no questions asked. 

  • At present, we do not offer samples of our products. However, we understand the importance of customer satisfaction and have implemented measures to ensure your confidence in purchasing from us.

    We provide free shipping and free returns, allowing you to try out our products risk-free. If for any reason you are not completely satisfied with your purchase, you have the option to return it within 100 days. Our aim is to guarantee that you are confident in your decision to buy from us and that you are completely satisfied with the product you receive.

  • A Colored Vintage is made from hand-knotted rugs that are at least 20- 50 years old. Each carpet is carefully selected and goes through a unique process where the pile is shaved and the colours are neutralized before the mat is dyed a new, exciting colour. The result is a blend of traditional carpet design and a contemporary retro style in a sustainable way.

    A Colored Vintage mat can over time lose parts of the original characteristic colour impression, which will further enhance the mat's unique features. Because of this, we advise that you protect the floor by using an anti-slip underlay underneath the carpet.
    Please note that these rugs have a deliberately worn appearance.

  • A patchwork carpet is made from older Turkish rugs that are cut into smaller pieces and sewn together in new designs and sizes. Each piece is carefully selected to ensure that the colours and patterns match perfectly. Most of the patchwork carpets have a sewn back for added durability. The rugs used are between 20 and 50 years old, resulting in a beautiful blend of traditional Turkish rug design and a modern retro style.

    See our collection of Patchwork rugs here

  • All sizes and colours of carpets we have in stock are shown on our website. If a size or a colour is not visible online, it is, unfortunately, sold out. In case another customer chooses to return it, the size/colour might be back in stock. We suggest that you check back in a couple of weeks. 

    It might occur though that a sold-out style will be restocked if it's not a unique carpet. Our Customer Service will be happy to answer any questions regarding stock availability. 

     

    Unique rugs
    Since only one carpet is produced, it is not available in other sizes or colours. You can try using our search filter to find suitable alternatives or our customer service will be happy to help you find a similar carpet.

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Delivery

  • Rest assured that all the carpets displayed on our website are readily available and can be delivered to you promptly. Our delivery timeline in Ireland typically ranges from 2-5 working days, and our warehouse is based in Malmoe, Sweden. Upon checkout, you will receive an accurate estimate of your delivery time.

  • We are pleased to offer you a variety of shipping options, including at least one that is completely free of charge. To make the process smoother for you, we have made sure that you will have access to accurate pricing and a wide range of freight choices at the checkout.

     

    All customs- and duty fees are covered by Rugvista. 

     
  • Regrettably, we are currently unable to provide delivery services to the Canary Islands (Teneriffa, Fuerteventura, Gran Canaria, Lanzarote, La Palma, La Gomera and El Hierro). This decision was made in order to uphold our commitment to delivering products of the highest quality and ensuring timely delivery. While we understand that this news may be disappointing, we remain dedicated to providing the best possible service to our valued customers.

    At Rugvista, our utmost priority is to offer products that meet the highest standards of quality and to ensure that they arrive in a timely manner. In order to maintain these quality standards, we have had to make the difficult decision to limit our delivery options to specific countries. Consequently, we are no longer able to deliver to the Canary Islands.

  • Unfortunately, Rugvista is currently unable to deliver to Madeira and the Azores. This decision was made in order to maintain the high standards of quality and efficiency that we strive to provide to our customers. Although we understand that this news may be disappointing, we want to assure you that our main goal is to offer the best possible service.

    By limiting our delivery options to specific countries, we can ensure that our products are delivered in a timely manner and that the quality is not compromised. This allows us to meet our customers' expectations and maintain the reputation we have built over the years.

  • We take great care in ensuring that our rugs are packed in compliance with carrier instructions and regulations. Each rug is neatly folded and placed in durable plastic that is securely sealed using heat.

  • Our warehouse staff will thoroughly pack your order in recyclable materials.
    Your rug will be delivered either folded or rolled up, depending on the carrier's size regulations.

    Rest assured that our warehouse team will take great care in packaging your order using recyclable materials. Your rug will be shipped in either a folded or rolled-up fashion, depending on the carrier's size regulations.

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Payment

  • To add your discount code, go to the checkout. Here you will find a heading called "Your cart". Under the information about the carpet and the price, there is a field that says "Add discount code". Click on the field to open it. Enter your code in the field and click on "Apply". Once you have added the discount code, you will see that the discount has been deducted from the total amount.

  • Yes. We will gladly apply the discount code manually to your order. If the discount code was valid, please send it to our Customer Service together with your order number.

  • When making credit card payments online, there are several common reasons why the payment may fail:

    Two-factor authentication failure: Two-factor authentication is an additional security measure that requires you to provide a second form of verification, such as a code sent to your phone. If you fail to complete the two-factor authentication process correctly, the payment may fail. To resolve this issue, make sure to carefully follow the instructions for two-factor authentication and ensure that any ad-blockers are disabled, as they may prevent the verification steps from being displayed.

    Card not authorized for online or international transactions: Some credit cards may not be authorized for online or international transactions by default. If this is the case, you will need to contact your bank to verify if your card can be used for these types of payments. If your card is not authorized, you may need to consider using an alternative payment method.

    Incorrect credit card details entered: It is crucial to double-check and ensure that all the credit card details you enter during the payment process are accurate. Even a small mistake, such as a wrong digit in the card number or expiration date, can cause the payment to fail. Take the time to carefully enter the correct information to avoid any issues.

    Exceeded credit limit: If you have reached or exceeded your credit limit, the payment will be declined. It is important to verify your credit limit before making a payment and consider using an alternative payment method if necessary.

    Security measures triggering a decline: In some cases, security measures put in place by your bank or credit card issuer may trigger a decline for the payment. This could be due to suspicious activity or a restriction on certain types of transactions. If you encounter this issue, it is recommended to contact your bank to address any security concerns or restrictions on the transaction.

    Expired credit card: If your credit card has expired, the payment will not go through. To resolve this issue, you will need to update your credit card information or use a different card for the transaction.

  • Upon the shipment of your order from our warehouse, we will send you an email to inform you about the dispatch. This email will not only confirm the shipment but also provide you with a hyperlink to your invoice or receipt. The hyperlink can be found at the beginning of the shipping confirmation email. By clicking on the link, you will be able to easily access and view your documentation. This ensures that you have all the necessary information regarding your order and can keep track of it conveniently.

  • No. Currently, we do not offer bank transfers as a payment method. However, we do offer various other secure and convenient payment options, including credit or debit card payments. You can find a complete list of all available payment options available for you in the last step of the checkout process or view an overview here.

  • To pay for your purchase using a credit or debit card, please follow these steps:

     

    1. Choose the items you wish to purchase and proceed to the checkout page.
    2. On the payment page, fill in the required fields with your card details, including the card number, expiration date, and security code.
    3. Once you have filled in your card details, confirm your order and click on the "Pay Now" button. This will securely process your payment.
    4. We may need to verify your identity by using two-factor authentication before processing the payment. If required, you will receive a verification code via email or SMS. Please enter this code to confirm your identity before the payment is processed.
    5. Once your payment is successful, we will send you an order confirmation and your items will be shipped to the address you provided.

     

    To ensure the security of your transaction, we use encryption technology such as SSL (Secure Sockets Layer). This technology encrypts your card information during transmission to protect it from unauthorized access.

     

    Please note that since we are a Swedish-based company, your credit card must be enabled for international payments. You can adjust these settings through your bank if needed.

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