Return

  • If your order has already been processed in our warehouse and you have received the delivery confirmation, unfortunately, it is not possible to cancel the order. Our team works diligently to ensure quick deliveries, which is why orders are processed as soon as they are received. However, we understand that circumstances may change, and you may need to return the order. To initiate a return for your order, we kindly ask you to click on the link provided in your order and delivery confirmation. This will guide you through the return process. We want to assure you that our returns are free of charge, and you will not incur any additional costs. If you prefer, you can also refuse the delivery when it arrives. We apologize for any inconvenience this may have caused and appreciate your understanding in this matter. If you have any further questions or need assistance, please do not hesitate to contact us at info@rugvista.com. Our customer support team will be happy to help you.

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  • To create your return, use the link provided in your order and delivery confirmation. Once you have created your return label with FedEx, follow the instructions below:

    - Fold the carpet according to the instructions in the attached file that was sent to your email address.

    - Pack the carpet in its original packaging and make sure to seal the packaging properly to avoid any damage during transportation. If the original packaging is damaged, you can use a similar material to package the carpet.

    - Print out your return label and attach it to the package.

    - Schedule a pickup using this link or call FedEx customer service at 1800 535 800 to book your pickup. With the assistance of FedEx customer service personnel, you can determine a suitable day and time for the pickup.

    If you have any questions regarding the pickup, please contact FedEx customer service. Click here to access FedEx customer service.

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    To create your return, you can use the link provided in your order and delivery confirmation. Once you have created your return label with UPS, you can proceed with the following steps:

    - Fold the rug according to the instructions in the attached file that was sent to your email address.

    - Pack the rug in its original packaging and make sure to seal the package properly to prevent any damage during transportation. If the original packaging is damaged, you can use a similar material to package the rug.

    - Print out your return label and attach it to the package.

    - You have two options for returning your package: you can either drop it off at a post office or schedule a pickup.

    Post Office Drop-off

    - You can find a post office near you by clicking here. Take your package to the post office and hand it over to the staff.

    Pickup

    - Call UPS customer service at +353 1 52 45 446 to schedule a pickup. The UPS customer service representative will help you determine a suitable day and time for the pickup.

    If you have any questions regarding the pickup or post office drop-off, we kindly refer you to UPS customer service. You can reach UPS customer service by clicking here.

     

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  • To protect the rug during transportation, please use equivalent protective packaging if the original packaging is destroyed or disposed of. 

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  • If you are not completely satisfied with your rug purchase, you have the option to return it within 100 days of receiving it. To initiate the return process, simply click on the link provided in your order- or shipping confirmation.

    Once you click on the link, you will be guided through the necessary steps to request a return. This includes providing information about the reason for the return and any additional details that may be required. Once you have completed the process, you will receive an email containing a prepaid return label and any other necessary documents.

    At Rugvista, we cover all return shipping costs. This means that you will not have to worry about any additional expenses when returning your rug to our warehouse.

    Once we receive the rug back at our warehouse, our team will carefully inspect it to ensure that it is in its original condition. Once the inspection is complete and the rug is deemed to be in its original condition, we will proceed with refunding the full amount for your order.

    We strive to make the return process as seamless and hassle-free as possible. If you have any questions or need further assistance, please don't hesitate to contact our customer service team.

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