Common questions

• Can I have my order delivered to another country?

  When ordering from Rugvista to a European country, customers have the option to choose from various destinations within the continent. These destinations include countries such as Germany, France, Spain, Italy, and many more. Each country has its own local Rugvista website where orders can be placed for a more streamlined and efficient delivery process.

  Customers looking to place an order to a European country not listed on the main Rugvista website can visit the specific local Rugvista website for that country. By doing so, customers ensure that their order is processed and delivered smoothly, taking into account local regulations, customs procedures, and shipping logistics specific to that country.

  Updated June 10, 2024 09:51
• What are the return shipping costs?

  The United Kingdom and Ireland

  We cover the costs of return shipments from the United Kingdom, Ireland as well as other countries of the European Union. For all countries outside the European Union, that aren't part of the United Kingdom, the customer pays for the return shipping costs.

  You can easily create your return shipping label via the link in your order- or delivery confirmation. 

   

  USA

  We can arrange for safe return shipping by UPS or FedEx at a fixed price of 47 € regardless of how many carpets you return at any one time, exceptions to this rule apply to carpets over 15 sqm where we can help arrange for return shipping at cost price. The customer pays for return shipping.

  Updated May 18, 2021 13:37
• Explore our brand new bath mat collection

  Attention all bathroom lovers! We are excited to launch our brand new bath mat collection - the perfect addition to your bathroom oasis. So why not turn off the floor heating and accessorize with a stylish bath mat instead?

  Check out our collection now!

  Updated March 22, 2023 13:03
• Do you have a store or showroom that I can visit?

  No. Since we sell exclusively online there is no boutique or showroom where you can inspect our carpets before buying them. We are located in the south of Sweden.

  Our customer service is always ready to answer your questions if you require any extra advice regarding colours, materials, additional pictures or anything else. 
  

  You have 100 days purchase on approval when ordering from us, and can return the carpet if it doesn't meet your expectations - no questions asked. 

  Updated September 28, 2021 12:46
• How long is the delivery time?

  All carpets shown on the website are in stock for immediate delivery. Usually, we deliver within 1-5 working days within the EU and 2-8 working days to other parts of the world. Our warehouse is based in Malmoe, Sweden.

  You will get a more precise estimated delivery time at the checkout. 

  November 08, 2021 12:47
• What are the shipping costs?

  We are pleased to offer you a variety of shipping options, including at least one that is completely free of charge. To make the process smoother for you, we have made sure that you will have access to accurate pricing and a wide range of freight choices at the checkout.

  Updated October 25, 2023 08:17
• How will my order be delivered?
  We offer door-to-door delivery. Your order is delivered to your house by a shipping company. You can always choose from at least one free shipping option when ordering within the EU.
  
  Depending on the size and weight of the parcel and your country of residence, the order can be delivered with a variety of freight companies. The relevant shipping options for your delivery are presented in the checkout.

  Updated November 27, 2020 09:38
• Where do I add my discount code?

  To add your discount code, go to the checkout. Here you will find a heading called "Your cart". Under the information about the carpet and the price, there is a field that says "Add discount code". Click on the field to open it. Enter your code in the field and click on "Apply". Once you have added the discount code, you will see that the discount has been deducted from the total amount.

  Updated April 04, 2024 08:16
• I have forgotten to enter a discount code. Can you apply it afterwards?

  Yes, we are more than happy to manually apply the discount code to your order. If you have a valid discount code, please send it to our Customer Service along with your order number. Our team will ensure that the discount is applied correctly to your order.

  Updated February 12, 2024 16:37
• Are there any customs or duty fees?

  When shopping with Rugvista, customers do not have to worry about paying customs and duty fees. We take care of these fees to ensure a smooth and hassle-free shopping experience for all our customers. 

  By handling these fees, Rugvista ensures that customers can enjoy their new rug without any unexpected charges or delays. This commitment to covering customs and duty fees highlights Rugvista's dedication to providing a seamless and convenient shopping experience for customers around the world.

  Updated May 10, 2024 12:01