To create your return, use the link provided in your order and delivery confirmation. Once you have created your return label with FedEx, follow the instructions below:
- Fold the carpet according to the instructions in the attached file that was sent to your email address.
- Pack the carpet in its original packaging and make sure to seal the packaging properly to avoid any damage during transportation. If the original packaging is damaged, you can use a similar material to package the carpet.
- Print out your return label and attach it to the package.
- Schedule a pickup using this link or call FedEx customer service in your country to book your pickup. With the assistance of FedEx customer service personnel, you can determine a suitable day and time for the pickup.
If you have any questions regarding the pickup, please contact FedEx customer service. Click here to access FedEx customer service.