To initiate a return, please follow the instructions provided in the order confirmation email. When returning the rug, make sure to package it in the same condition as you received it. If the rug was folded, please fold it again. If it was rolled, please roll it back up. It is recommended to use the original packaging if possible, or alternatively, use thicker plastic bags such as black garbage bags for packaging. To ensure proper identification of the return, please securely attach the return label to the outside of the packaging using tape on all four sides. This will ensure that the label stays in place throughout the return process.