If your order has already been processed in our warehouse and you have received the delivery confirmation, it is not possible to cancel the order. Our team works hard to ensure fast deliveries, and therefore orders are processed as soon as they are received. Instead, we kindly ask you to initiate a return for your order by clicking on the link provided in your order and delivery confirmation. Please note that our returns are free of charge, and you will not have to pay any additional costs. Alternatively, you can also refuse the delivery when it arrives. We apologize for any inconvenience this may have caused and thank you for your understanding in this matter. If you have any further questions, please feel free to contact us at info@rugvista.com.