You're able to return your carpet within 30 days after receiving it. Due to the pandemic, we are currently offering 100 days return policy.
In order to return, please follow the link in the return- or shipping confirmation to process your return request. You follow the steps and are immediately provided with the return label via email.
You are also able to contact our customer service by phone or email. Our support staff will provide you with all the necessary documents and instructions to return the carpet to us. The e-mail will also include a PDF file for the return shipping label that you can print at home.
We arrange a pick up at your house - no need to carry the carpet to a post office.
As soon as the carpet is received by our warehouse and inspected, the amount for the order will be refunded.