Order

  • Yes. We deliver to more than 40 countries, worldwide. Select your desired country for delivery at checkout, and you will see which shipping options apply to the destination of your choice.

    We offer free shipping and free returns within the EU.

  • Please make sure to check if your voucher is valid for the items in your chart and that the discount code is still valid and has not passed the end date.

  • We have a dedicated B2B-department who will be happy to help you set up your account. Please contact our B2B-manager Mattias Bjerstedt at b2b@carpetvista.se for all B2B-related inquiries. 

     

    You can find more information about B2B here.

  • Yes. You can change and add items to your order if you have not completed your purchase at checkout.

    It is important to us that you receive your order quickly, and will prepare and send your order immediately after you have completed the purchase. If you forgot something, we recommend that you place a new order.

  • Yes. We supply rugs to interior designers, set-designers, home-stagers, hotels, property developers, amongst others. If you need rugs for a larger internal project or would like to offer our rugs to your clients, click on the button below and fill out the application form.

     

    By becoming a RugVista trade partner you will become eligible for our loyalty program, giving you access to trade discounts on our entire assortment. You will also be assigned a dedicated account manager to assist you every step of the way in creating inspiring spaces.

     

    You fill in your application here or contact us directly at b2b@rugvista.se.

  • Yes, as long as we have not yet begun to pack and prepare your order for delivery. Since we aim for fast deliveries, this process begins very promptly after your order is placed. Therefore we cannot guarantee that we will be able to cancel your order, but we will, of course, do what we can to assist you.

    In some cases, depending on the chosen payment method and delivery option, you're able to cancel the order yourself by logging in to your customer account.

    You are able to add and remove items in your shopping cart if you have not yet completed your order in the checkout. 

See all 8 articles

Return

  • You're able to return your carpet within 30 days after receiving it. Due to the pandemic, we are currently offering 100 days return policy. 
     
    In order to return, please follow the link in the return- or shipping confirmation to process your return request. You follow the steps and are immediately provided with the return label via email. 
     
    We arrange a pick up at your house - no need to carry the carpet to a post office.
     
    As soon as the carpet is received by our warehouse and inspected, the amount for the order will be refunded.
     
    You are also able to contact our customer service by phone or email if you require any help issuing the return. Our support staff will provide you with all the necessary documents and instructions to return the carpet to us. The e-mail will also include a PDF file for the return shipping label that you can print at home.
  • The United Kingdom and Ireland

    We cover the costs of return shipments from the United Kingdom, Ireland as well as other countries of the European Union. For all countries outside the European Union, that aren't part of the United Kingdom, the customer pays for the return shipping costs.

    You can easily create your return shipping label via the link in your order- or delivery confirmation. 

     

    USA

    We can arrange for safe return shipping by UPS or FedEx at a fixed price of 47 € regardless of how many carpets you return at any one time, exceptions to this rule apply to carpets over 15 sqm where we can help arrange for return shipping at cost price. The customer pays for return shipping.

  • Please use equivalent protective packaging if the original packing is destroyed or disposed of, to keep the rug protected during transportation. 

  • Returning should be quick and easy! When your rug is returned, it usually takes 1-5 working days before it is received by our warehouse. Once we have received the return, we disinfect the package and our competent warehouse staff inspects the carpet to ensure that it is returned in the same condition as we sent it.

    When the return has been completed, we will send a confirmation and a return receipt to your e-mail.

    The reimbursement is issued immediately and is usually completed within 1-3 banking days after receiving the return receipt, depending on which payment method you have chosen.

Product information

  • No. Since we sell exclusively online there is no boutique or showroom where you can inspect our carpets before buying them. We are located in the south of Sweden.

    Our customer service is always ready to answer your questions if you require any extra advice regarding colours, materials, additional pictures or anything else. 

    You have 100 days purchase on approval when ordering from us, and can return the carpet if it doesn't meet your expectations - no questions asked. 

  • No. The stipulated dimensions do not include the fringes. The length is related strictly to the rug itself.

  • Yes. All carpets we offer are suitable for floors with underfloor heating. Of course, the heating should be operated in normal temperature ranges.

  • Our newly produced carpets are classified as 0-20 years. If a carpet is not newly produced, there is a good chance that they have had a previous owner, however, the carpets are all cleaned and inspected for any defects before we put them on the website. 

    0-20 years
    The carpet has been manufactured within those years. It is new and has never been used. It is very difficult to say the exact time when a carpet was knotted, but you can expect that it was likely within the last 5 years.

    20-50 years
    The carpets may have been used at some point in time, or simply could have been in storage. Some carpet sellers store their carpets for some time with the hope that they may increase in value. Some of these carpets classified in this group are carpets that are becoming rare and hard to come by.

     

    50-100 years
    If a carpet is marked as being between 50-100 years, this means they are semi-antique. These are considered to be very valuable as they have the semi-antique mark, and also consists of rare carpets.

     

    Antique
    These are carpets classified as being over 100 years old.

  • No. We are only able to offer the sizes shown on our website. 

    If you want a carpet of a certain size, you can refine your search by using the maximum and minimum size tool to find the available carpets.

    Our Customer Service is also happy to assist you in finding the perfect carpet for your home.

  • If you know what kind of carpet or carpet style you are looking for, type it into the search bar or use our categories.

    You can search by, for example, carpet style, name or origin. 

    You can refine your search by color, size, shape, carpet style, material, etc. by using our search filters or sort the items based on price or relevance. 

See all 9 articles

Delivery

  • All carpets shown on the website are in stock for immediate delivery. Usually, we deliver within 1-5 working days within the EU and 2-8 working days to other parts of the world. Our warehouse is based in Malmoe, Sweden.

    You will get a more precise estimated delivery time in the checkout. 

  • We always offer at least one free shipping alternative. You're also able to choose express delivery for an additional cost. 

    You will see more precise prices and freight options in the checkout. 

  • We offer door-to-door delivery. Your order is delivered to your house by a shipping company. You can always choose from at least one free shipping option when ordering within the EU.

    Depending on the size and weight of the parcel and your country of residence, the order can be delivered with a variety of freight companies. The relevant shipping options for your delivery are presented in the checkout.
  • Our warehouse staff will thoroughly pack your order with recyclable materials.

    Your rug will be delivered either folded or rolled up, depending on size regulations from the carrier.

  • Budbee delivers right to your doorstep. They deliver during evenings when most people are at home. Of course, you’ll be able to choose when and how your parcel should be delivered - if you want them to, they can knock, ring the doorbell, or leave the package on your doorstep.

     

    To track your delivery and state your preferences, download the Budbee app easily and free of charge. Budbee always keeps you updated through a link you received via text message or in the app. There you can also track your delivery in real-time.

  • Yes. We will provide you with a shipping confirmation containing your tracking number once your order has been dispatched from our warehouse.

    You can use this number to track your package on the carrier's website at any time. 

    The tracking information is also available in your customer account on our website. 

See all 7 articles

Payment

  • No. The customs and duty fees for orders to the UK and Ireland are covered by RugVista. Your order will be dispatched from our warehouse in Sweden.


    For deliveries to the US please visit our USA website for correct prices and delivery options: To the USA website

  • Yes. We will gladly apply the discount code manually to your order. If the discount code was valid, please send it to our Customer Service together with your order number.

  • Please enter your order number as the reference. You will find your order number in the order confirmation.

  • All receipts and invoices are sent out together with your shipping confirmation. Our Customer Service is also happy to assist you.

  • No. Unfortunately, we are not able to offer C.O.D (Cash on delivery) at this time.

     

    You can pay by Credit Card, Bank Transfer, or PayPal.

    Please note that we have a 100-day return policy, and it is easy to return the carpet in case you are not completely satisfied. We offer free freight and free returns within the EU, along with the UK and Ireland.

  • We accept payments in £ GBP (British Pounds) € EUR (Euros) and $ USD (US Dollars)

    We'll select the currency normally used in your country where available and where we don't offer payments in your local currency, we'll process the payment in € EUR.

    You can switch to another currency by clicking on the currency stated in the top right corner of the header.

See all 8 articles