Yes, as long as we have not yet begun to pack and prepare your order for delivery. Since we aim for fast deliveries, this process begins very promptly after your order is placed. Therefore we cannot guarantee that we will be able to cancel your order, but we will, of course, do what we can to assist you.
In some cases, depending on the chosen payment method and delivery option, you're able to cancel the order yourself by logging in to your customer account.
You are able to add and remove items in your shopping cart if you have not yet completed your order in the checkout.
Returning should be quick and easy! When your rug is returned, it usually takes 1-5 working days before it is received by our warehouse. Once we have received the return, we disinfect the package and our competent warehouse staff inspects the carpet to ensure that it is returned in the same condition as we sent it.
When the return has been completed, we will send a confirmation and a return receipt to your e-mail.
The reimbursement is issued immediately and is usually completed within 1-3 banking days after receiving the return receipt, depending on which payment method you have chosen.
If you know what kind of carpet or carpet style you are looking for, type it into the search bar at the top of your screen or use our categories.
You can search by, for example, carpet style, name or origin.
You can refine your search by color, size, shape, carpet style, material, etc. by using our search filters or sort the items based on price or relevance.
The care instructions for the carpet of course vary depending on the material. However, we always recommend that you turn to a professional carpet cleaner in your area to do the job. We do not recommend that you attempt to wash the carpet yourself.
If you handle your carpet properly, you will not need to take it to a carpet cleaner very often. Read more about carpet care, maintenance, and stain removal on our Encylopedia page.
We also sell a stain remover that is effective against most stains.
All sizes and colors of carpets we have in stock are shown on our website. If a size or a color is not visible online, it is, unfortunately, sold out at the moment. In case another customer chooses to return it, the size/color might be back in stock. We would suggest that you check back in a couple of weeks.
It might occur though that a sold-out style will be restocked if it's not a unique carpet. Our Customer Service will be happy to answer any questions regarding stock availability.
Since there is only one rug produced, it is not available in other sizes or colors. Feel free to try using our search filter to find suitable alternatives or our customer service will be happy to help you find a similar rug.
We always offer at least one free shipping alternative. You're also able to choose express delivery for an additional cost.
You will see more precise prices and freight options in the checkout.
We offer door-to-door delivery. Your order is delivered to your house by a shipping company. You can always choose from at least one free shipping option when ordering within the EU.
Depending on the size and weight of the parcel and your country of residence, the order can be delivered with a variety of freight companies. The relevant shipping options for your delivery are presented in the checkout.
We will send you a delivery confirmation containing your tracking number once your order has been dispatched from our warehouse.
You can use this number to track your package on the carrier's website.
The tracking information is also available in your customer account on our website.
The transactions on our website are very secure and we co-operate with Nets which handles all our Internet payments. All payments are made on a safe encrypted connection for your security and to protect and prevent our customers from fraud. All payments are authorized with a technique know as 3D-Secure. All payments are also controlled manually for your safety.