Order

  • If you wish to stop receiving our newsletters, there is a simple process to unsubscribe. All you need to do is locate the unsubscribe link at the bottom of any of the emails you have received from us. Once you click on this link, you will be directed to a page where you can confirm your decision to unsubscribe.

    By unsubscribing, you will no longer receive any future offers or communications from us. This means that we will not contact you via email again.

  • If your voucher is not accepted at the checkout, there could be several reasons for it. First, please ensure that you have entered the voucher code correctly, paying attention to the spelling and using the exact phrasing as provided, including any uppercase or lowercase letters.

    Additionally, it is important to check if the voucher has any limitations. Some vouchers may be restricted to certain products or have a limited number of usages. Make sure that you are using the voucher for the appropriate products or within the specified limit.

    Another possibility is that the voucher may have expired. Check the expiration date of the voucher to ensure that it is still valid. If the voucher has expired, it will no longer be accepted at the checkout.

    By double-checking these factors, you can troubleshoot and identify the reasons why your voucher may not be accepted during the checkout process.

  • No. If your country is not listed for delivery, we cannot provide our services to you.

     

    At Rugvista, our utmost priority is to offer high-quality products with timely delivery. To maintain our quality standards, we have made the difficult decision to limit our delivery options to certain countries. Unfortunately, this means that we are no longer able to deliver to the US.

     

    We understand that this news may be disappointing, but we want to assure you that we are committed to providing the best possible service to our customers. We appreciate your interest in our products and would like to thank you for your support.

  • No. If you do not possess a valid EU-VAT number, we regret to inform you that we are unable to provide our services to you as a B2B customer.

  • No. Currently, we are only able to serve customers who are either B2C or have a valid EU-VAT number for B2B transactions.

  • Yes. If you are a valid EU-VAT holder, we would be delighted to offer our services to you.

    You can learn more about our offer by clicking here

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Return

  • The United Kingdom and Ireland

    We cover the costs of return shipments from the United Kingdom, Ireland as well as other countries of the European Union. For all countries outside the European Union, that aren't part of the United Kingdom, the customer pays for the return shipping costs.

    You can easily create your return shipping label via the link in your order- or delivery confirmation. 

     

    USA

    We can arrange for safe return shipping by UPS or FedEx at a fixed price of 47 € regardless of how many carpets you return at any one time, exceptions to this rule apply to carpets over 15 sqm where we can help arrange for return shipping at cost price. The customer pays for return shipping.

  • To create your return, use the link provided in your order and delivery confirmation. Once you have created your return label with FedEx, follow the instructions below:

    - Fold the carpet according to the instructions in the attached file that was sent to your email address.

    - Pack the carpet in its original packaging and make sure to seal the packaging properly to avoid any damage during transportation. If the original packaging is damaged, you can use a similar material to package the carpet.

    - Print out your return label and attach it to the package.

    - Schedule a pickup using this link or call FedEx customer service in your country to book your pickup. With the assistance of FedEx customer service personnel, you can determine a suitable day and time for the pickup.

    If you have any questions regarding the pickup, please contact FedEx customer service. Click here to access FedEx customer service.

  • To create your return, you can use the link provided in your order and delivery confirmation. Once you have created your return label with UPS, follow the steps below:

    - Fold the rug according to the instructions in the attached file that was sent to your email address.

    - Pack the rug in its original packaging and ensure that the packaging is properly sealed to avoid any damage during transportation. If the original packaging is damaged, you can use similar materials to package the rug.

    - Print your return label and attach it to the package.

    - You can choose to drop off your package at a post office or schedule a pickup.

     

    Drop-off at a Post Office

    Take your package to the post office and hand it over to the staff. For help finding pick up locations near you, please visit UPS website. 

     

    Pickup

    - Contact UPS customer service to schedule a pickup. The UPS customer service representative will help you determine a suitable day and time for the pickup.

     

    Estonia: https://www.ups.com/ee/et/support/contact-us.page 

    Lithuania: https://www.ups.com/lt/lt/support/contact-us.page 

    Latvia: https://www.ups.com/lv/lv/support/contact-us.page 

     

    If you have any questions regarding the pickup or post office locations, please contact UPS customer service. 

     

  • To create your return, use the link provided in your order and delivery confirmation. Once you have created your return label with DPD, follow the steps below:

    - Fold the rug according to the instructions in the attached file that was sent to your email address.

    - Pack the rug in its original packaging and make sure to seal the package properly to avoid any damage during transportation. If the original packaging is damaged, you can use a similar material to package the rug.

    - Print out your return label and attach it to the package.

    - Drop off your package at a postal agent. You can find possible options by clicking the links below.

     

    Estonia: https://www.dpdgroup.com/ee/mydpd/parcel-shops

    Latvia: https://www.dpdgroup.com/lv/mydpd/parcel-shops

    Lithuania: https://www.dpdgroup.com/lt/mydpd/parcel-shops

  • When the original packaging of a rug is damaged or discarded, it is essential to use appropriate protective packaging to ensure the rug remains well-protected during transportation. This is important to prevent any potential damage or wear and tear that may occur during the shipping process.

    If you do not have the original packaging, you can use thick plastic, such as garbage bags, as an alternative. It is recommended to double wrap the rug and tape the plastic well to provide sufficient protection. By using equivalent protective packaging, you can prioritize the safety and preservation of the rug, ensuring it arrives at its destination in the best possible condition.

  • If you are not completely satisfied with your rug purchase, you have the option to return it within 100 days of receiving it. To initiate the return process, simply click on the link provided in your order- or shipping confirmation.

    Once you click on the link, you will be guided through the necessary steps to request a return. This includes providing information about the reason for the return and any additional details that may be required. Once you have completed the process, you will receive an email containing a prepaid return label and any other necessary documents.

    At Rugvista, we cover all return shipping costs. This means that you will not have to worry about any additional expenses when returning your rug to our warehouse.

    Once we receive the rug back at our warehouse, our team will carefully inspect it to ensure that it is in its original condition. Once the inspection is complete and the rug is deemed to be in its original condition, we will proceed with refunding the full amount for your order.

    We strive to make the return process as seamless and hassle-free as possible. If you have any questions or need further assistance, please don't hesitate to contact our customer service team.

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Product information

  • Attention all bathroom lovers! We are excited to launch our brand new bath mat collection - the perfect addition to your bathroom oasis. So why not turn off the floor heating and accessorize with a stylish bath mat instead?

    Check out our collection now!

  • No. Since we sell exclusively online there is no boutique or showroom where you can inspect our carpets before buying them. We are located in the south of Sweden.

    Our customer service is always ready to answer your questions if you require any extra advice regarding colours, materials, additional pictures or anything else. 

    You have 100 days purchase on approval when ordering from us, and can return the carpet if it doesn't meet your expectations - no questions asked. 

  • No, at the moment we do not provide samples of our products. However, we strive to ensure your satisfaction by offering free shipping and free returns. This means that if you are not completely happy with your purchase, you can return it within 100 days. We want to make sure that you are confident in your decision to buy from us and that you are completely satisfied with your product.

  • A Colored Vintage is made from hand-knotted rugs that are at least 20-50 years old. Each carpet is carefully selected and goes through a unique process where the pile is shaved and the colors are neutralized before the mat becomes colored in a new exciting color. The result is a blend of traditional carpet design and a contemporary retro style in a sustainable way.

    A Colored Vintage mat can over time lose parts of the original characteristic color impression, which will further enhance the mat's unique features. Due to this fact, we advise that you protect the floor by using an anti-slip underlay underneath the carpet.

    Please note that these rugs have a deliberately worn appearance.

  • A Patchwork carpet is made from older Turkish rugs, which are cut into smaller pieces and sewn together in new designs and sizes. The colors and patterns match and are specially selected. The majority has a sewn back.

    Patchwork is made from rugs that are between 20 and 50 years old. The result is a blend of traditional Turkish rug design and a contemporary retro style.

  • All sizes and colors of carpets we have in stock are shown on our website. If a size or a color is not visible online, it is, unfortunately, sold out at the moment. In case another customer chooses to return it, the size/color might be back in stock. We would suggest that you check back in a couple of weeks. 

    It might occur though that a sold-out style will be restocked if it's not a unique carpet. Our Customer Service will be happy to answer any questions regarding stock availability. 

     

    Unique rugs
    Since there is only one carpet produced, it is not available in other sizes or colors. Feel free to try using our search filter to find suitable alternatives or our customer service will be happy to help you find a similar carpet.

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Delivery

  • All carpets shown on the website are in stock for immediate delivery. Usually, we deliver within 1-5 working days within the EU and 2-8 working days to other parts of the world. Our warehouse is based in Malmoe, Sweden.

    You will get a more precise estimated delivery time at the checkout. 

  • We are pleased to offer you a variety of shipping options, including at least one that is completely free of charge. To make the process smoother for you, we have made sure that you will have access to accurate pricing and a wide range of freight choices at the checkout.

  • We offer door-to-door delivery. Your order is delivered to your house by a shipping company. You can always choose from at least one free shipping option when ordering within the EU.

    Depending on the size and weight of the parcel and your country of residence, the order can be delivered with a variety of freight companies. The relevant shipping options for your delivery are presented in the checkout.
  • Unfortunately, we are currently unable to provide delivery services to the Canary Islands (Teneriffa, Fuerteventura, Gran Canaria, Lanzarote, La Palma, La Gomera and El Hierro). This decision was made in order to uphold our commitment to delivering products of the highest quality and ensuring timely delivery. While we understand that this news may be disappointing, we remain dedicated to providing the best possible service to our valued customers.

    At Rugvista, our utmost priority is to offer products that meet the highest standards of quality and to ensure that they arrive in a timely manner. In order to maintain these quality standards, we have had to make the difficult decision to limit our delivery options to specific countries. Consequently, we are no longer able to deliver to the Canary Islands.

  • Unfortunately, Rugvista is currently unable to deliver to Madeira and the Azores. This decision was made in order to maintain the high standards of quality and efficiency that we strive to provide to our customers. Although we understand that this news may be disappointing, we want to assure you that our main goal is to offer the best possible service.

    By limiting our delivery options to specific countries, we can ensure that our products are delivered in a timely manner and that the quality is not compromised. This allows us to meet our customers' expectations and maintain the reputation we have built over the years.

  • All our rugs are packed according to instructions and regulations from the carrier. The rugs are folded and placed in a thick protective plastic bag that is sealed together using heat.

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Payment

  • To add your discount code, go to the checkout. Here you will find a heading called "Your cart". Under the information about the carpet and the price, there is a field that says "Add discount code". Click on the field to open it. Enter your code in the field and click on "Apply". Once you have added the discount code, you will see that the discount has been deducted from the total amount.

  • Yes, we are more than happy to manually apply the discount code to your order. If you have a valid discount code, please send it to our Customer Service along with your order number. Our team will ensure that the discount is applied correctly to your order.

  • No. The customs and duty fees for orders to the UK and Ireland are covered by RugVista. Your order will be dispatched from our warehouse in Sweden.


    For deliveries to the US please visit our USA website for correct prices and delivery options: To the USA website

  • When making credit card payments online, there are several common reasons why the payment may fail:

    1. Two-factor authentication failure: Two-factor authentication is an additional security measure that requires you to provide a second form of verification, such as a code sent to your phone. If you fail to complete the two-factor authentication process correctly, the payment may fail. To resolve this issue, make sure to carefully follow the instructions for two-factor authentication and ensure that any ad-blockers are disabled, as they may prevent the verification steps from being displayed.
    2. Card not authorized for online or international transactions: Some credit cards may not be authorized for online or international transactions by default. If this is the case, you will need to contact your bank to verify if your card can be used for these types of payments. If your card is not authorized, you may need to consider using an alternative payment method.
    3. Incorrect credit card details entered: It is crucial to double-check and ensure that all the credit card details you enter during the payment process are accurate. Even a small mistake, such as a wrong digit in the card number or expiration date, can cause the payment to fail. Take the time to carefully enter the correct information to avoid any issues.
    4. Exceeded credit limit: If you have reached or exceeded your credit limit, the payment will be declined. It is important to verify your credit limit before making a payment and consider using an alternative payment method if necessary.
    5. Security measures triggering a decline: In some cases, security measures put in place by your bank or credit card issuer may trigger a decline for the payment. This could be due to suspicious activity or a restriction on certain types of transactions. If you encounter this issue, it is recommended to contact your bank to address any security concerns or restrictions on the transaction.
    6. Expired credit card: If your credit card has expired, the payment will not go through. To resolve this issue, you will need to update your credit card information or use a different card for the transaction
  • Upon shipment of your order from our warehouse, we will promptly notify you via email to confirm the dispatch. This email will not only serve as a confirmation, but will also include a hyperlink to your invoice or receipt. The link can be found at the start of the shipping confirmation email. By clicking on the link, you will be able to conveniently access and view your documentation.

  • No, we do not provide the option of paying through bank transfer. However, we do offer a variety of other secure and convenient payment methods, including credit or debit card payments.

    For customers in certain delivery countries, we may have the option of Trustly available. Trustly is a direct debit payment method that functions similarly to a bank transfer. To see the available payment options, please proceed to the checkout page.

     

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