Order

  • Yes. We deliver to more than 40 countries, worldwide. Select your desired country for delivery at checkout, and you will see which shipping options apply to the destination of your choice.

    We offer free shipping and free returns within the EU.

  • No. Our selection of carpets is presented on our website only. To receive more detailed advice, please contact our Customer Service. 

  • After selecting the carpet of your choice, click on the ”Add to cart”-button to place the carpet in your shopping cart. 

     

    The next step is to go to the checkout counter. You do this by clicking on the link shopping cart in the top right corner. 

    The final step is to choose your delivery- and payment methods. Click on the options you prefer and follow the instructions given. 

     

    If you have any trouble placing your order, our customer service will be happy to place the order for you.

  • After selecting the carpet of your choice, click on the ”Add to cart”-button to place the carpet in your shopping cart. 

     

    The next step is to go to the checkout counter. You do this by clicking on the link shopping cart in the top right corner. 

    The final step is to choose your delivery- and payment methods. Click on the options you prefer and follow the instructions given. 

     

    If you have any trouble placing your order, our customer service will be happy to place the order for you.

  • If you know what kind of carpet or carpet style you are looking for, type it into the search bar or use our categories.

    You can search by, for example, carpet style, name or origin. 

    You can refine your search by color, size, shape, carpet style, material, etc. by using our search filters or sort the items based on price or relevance. 

  • No. Our selection of carpets is presented on our website only. To receive more detailed advice, please contact our Customer Service. 

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Return

  • The United Kingdom and Ireland

    We cover the costs of return shipments from the United Kingdom, Ireland as well as other countries of the European Union. For all countries outside the European Union, that aren't part of the United Kingdom, the customer pays for the return shipping costs.

    You can easily create your return shipping label via the link in your order- or delivery confirmation. 

     

    USA

    We can arrange for safe return shipping by UPS or FedEx at a fixed price of 47 € regardless of how many carpets you return at any one time, exceptions to this rule apply to carpets over 15 sqm where we can help arrange for return shipping at cost price. The customer pays for return shipping.

  • Please use equivalent protective packaging if the original packing is destroyed or disposed of, to keep the rug protected during transportation. 

  • You're able to return your carpet within 30 days after receiving it. Due to the pandemic, we are currently offering 100 days return policy. 
     
    In order to return, please follow the link in the return- or shipping confirmation to process your return request. You follow the steps and are immediately provided with the return label via email. 
     
    We arrange a pick up at your house - no need to carry the carpet to a post office.
     
    As soon as the carpet is received by our warehouse and inspected, the amount for the order will be refunded.
     
    You are also able to contact our customer service by phone or email if you require any help issuing the return. Our support staff will provide you with all the necessary documents and instructions to return the carpet to us. The e-mail will also include a PDF file for the return shipping label that you can print at home.
  • Returning should be quick and easy! When your rug is returned, it usually takes 1-5 working days before it is received by our warehouse. Once we have received the return, we disinfect the package and our competent warehouse staff inspects the carpet to ensure that it is returned in the same condition as we sent it.

    When the return has been completed, we will send a confirmation and a return receipt to your e-mail.

    The reimbursement is issued immediately and is usually completed within 1-3 banking days after receiving the return receipt, depending on which payment method you have chosen.

Product information

  • No. Since we sell exclusively online there is no boutique or showroom where you can inspect our carpets before buying them. We are located in the south of Sweden.

    Our customer service is always ready to answer your questions if you require any extra advice regarding colours, materials, additional pictures or anything else. 

    You have 100 days purchase on approval when ordering from us, and can return the carpet if it doesn't meet your expectations - no questions asked. 

  • A Colored Vintage is made from hand-knotted rugs that are at least 20-50 years old. Each carpet is carefully selected and goes through a unique process where the pile is shaved and the colors are neutralized before the mat becomes colored in a new exciting color. The result is a blend of traditional carpet design and a contemporary retro style in a sustainable way.

    A Colored Vintage mat can over time lose parts of the original characteristic color impression, which will further enhance the mat's unique features. Due to this fact, we advise that you protect the floor by using an anti-slip underlay underneath the carpet.

    Please note that these rugs have a deliberately worn appearance.

  • A Patchwork carpet is made from older Turkish rugs, which are cut into smaller pieces and sewn together in new designs and sizes. The colors and patterns match and are specially selected. The majority has a sewn back.

    Patchwork is made from rugs that are between 20 and 50 years old. The result is a blend of traditional Turkish rug design and a contemporary retro style.

  • All sizes and colors of carpets we have in stock are shown on our website. If a size or a color is not visible online, it is, unfortunately, sold out at the moment. In case another customer chooses to return it, the size/color might be back in stock. We would suggest that you check back in a couple of weeks. 

    It might occur though that a sold-out style will be restocked if it's not a unique carpet. Our Customer Service will be happy to answer any questions regarding stock availability. 

     

    Unique rugs
    Since there is only one carpet produced, it is not available in other sizes or colors. Feel free to try using our search filter to find suitable alternatives or our customer service will be happy to help you find a similar carpet.

  • No. The stipulated dimensions do not include the fringes. The length is related strictly to the rug itself.

  • Yes. All carpets we offer are suitable for floors with underfloor heating. Of course, the heating should be operated in normal temperature ranges.

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Delivery

  • All carpets shown on the website are in stock for immediate delivery. Usually, we deliver within 1-5 working days within the EU and 2-8 working days to other parts of the world. Our warehouse is based in Malmoe, Sweden.

    You will get a more precise estimated delivery time at the checkout. 

  • All carpets shown on the website are in stock for immediate delivery. Usually, we deliver within 1-5 working days within the EU and 2-8 working days to other parts of the world. Our warehouse is based in Malmoe, Sweden.

    You will get a more precise estimated delivery time in the checkout. 

  • We always offer at least one free shipping alternative. You're also able to choose express delivery for an additional cost. 

    You will see more precise prices and freight options in the checkout. 

  • We offer door-to-door delivery. Your order is delivered to your house by a shipping company. You can always choose from at least one free shipping option when ordering within the EU.

    Depending on the size and weight of the parcel and your country of residence, the order can be delivered with a variety of freight companies. The relevant shipping options for your delivery are presented in the checkout.
  • Our warehouse staff will thoroughly pack your order with recyclable materials.

    Your rug will be delivered either folded or rolled up, depending on size regulations from the carrier.

  • Budbee delivers right to your doorstep. They deliver during evenings when most people are at home. Of course, you’ll be able to choose when and how your parcel should be delivered - if you want them to, they can knock, ring the doorbell, or leave the package on your doorstep.

     

    To track your delivery and state your preferences, download the Budbee app easily and free of charge. Budbee always keeps you updated through a link you received via text message or in the app. There you can also track your delivery in real-time.

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Payment

  • Yes. We will gladly apply the discount code manually to your order. If the discount code was valid, please send it to our Customer Service together with your order number.

  • No. The customs and duty fees for orders to the UK and Ireland are covered by RugVista. Your order will be dispatched from our warehouse in Sweden.


    For deliveries to the US please visit our USA website for correct prices and delivery options: To the USA website

  • We accept payments in £ GBP (British Pounds) € EUR (Euros) and $ USD (US Dollars)

    We'll select the currency normally used in your country where available and where we don't offer payments in your local currency, we'll process the payment in € EUR.

    You can switch to another currency by clicking on the currency stated in the top right corner of the header.

  • Please enter your order number as the reference. You will find your order number in the order confirmation.

  • All receipts and invoices are sent out together with your shipping confirmation. Our Customer Service is also happy to assist you.

  • No. Unfortunately, we are not able to offer C.O.D (Cash on delivery) at this time.

     

    You can pay by Credit Card, Bank Transfer, or PayPal.

    Please note that we have a 100-day return policy, and it is easy to return the carpet in case you are not completely satisfied. We offer free freight and free returns within the EU, along with the UK and Ireland.

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