Delivery

When placing an order below 75€ in certain countries, there is a delivery fee that applies. This fee helps cover the cost of shipping and handling for orders that do not meet the minimum purchase requirement. It is important to note that this delivery fee is specific to orders below 75€ and may vary depending on the country of delivery.

On the other hand, the return fee is always free. We believe in providing our customers with a hassle-free shopping experience, which is why we offer complimentary returns on all orders. Whether you need to exchange an item for a different size or return a product for a refund, our return process is simple and free of charge.

For detailed information regarding delivery costs, we recommend reviewing the terms and conditions. By familiarizing yourself with our policies on delivery fees, you can make informed decisions when placing orders and understand any associated costs. Transparency is important to us, and we strive to provide clarity on all aspects of our services, including delivery charges.

Unfortunately, we are unable to accommodate order pickups or returns at our warehouse. Your order will be delivered to the specified address.

Unfortunately, we are currently unable to provide delivery services to the Canary Islands (Teneriffa, Fuerteventura, Gran Canaria, Lanzarote, La Palma, La Gomera and El Hierro). This decision was made in order to uphold our commitment to delivering products of the highest quality and ensuring timely delivery. While we understand that this news may be disappointing, we remain dedicated to providing the best possible service to our valued customers.

At Rugvista, our utmost priority is to offer products that meet the highest standards of quality and to ensure that they arrive in a timely manner. In order to maintain these quality standards, we have had to make the difficult decision to limit our delivery options to specific countries. Consequently, we are no longer able to deliver to the Canary Islands.

Unfortunately, Rugvista is currently unable to deliver to Madeira and the Azores. This decision was made in order to maintain the high standards of quality and efficiency that we strive to provide to our customers. Although we understand that this news may be disappointing, we want to assure you that our main goal is to offer the best possible service.

By limiting our delivery options to specific countries, we can ensure that our products are delivered in a timely manner and that the quality is not compromised. This allows us to meet our customers' expectations and maintain the reputation we have built over the years.

Our warehouse staff will thoroughly pack your order with recyclable materials.

Your rug will be delivered either folded or rolled up, depending on size regulations from the carrier.

Budbee delivers right to your doorstep. They deliver during evenings when most people are at home. Of course, you’ll be able to choose when and how your parcel should be delivered - if you want them to, they can knock, ring the doorbell, or leave the package on your doorstep.

To track your delivery and state your preferences, download the Budbee app easily and free of charge. Budbee always keeps you updated through a link you received via text message or in the app. There you can also track your delivery in real-time.

Yes. We will provide you with a shipping confirmation containing your tracking number once your order has been dispatched from our warehouse.

You can use this number to track your package on the carrier's website at any time. 

The tracking information is also available in your customer account on our website. 

If your order has been damaged during transport, you must notify the driver immediately, so that he makes a note on the consignment note upon receipt. Then contact our customer service and report the issue and attach pictures that show the damages and the packaging. Remember to unpack the carpet and check it to discover both hidden and visible damage.