Order
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When ordering from Rugvista to a European country, customers have the option to choose from various destinations within the continent. These destinations include countries such as Germany, France, Spain, Italy, and many more. Each country has its own local Rugvista website where orders can be placed for a more streamlined and efficient delivery process.
Customers looking to place an order to a European country not listed on the main Rugvista website can visit the specific local Rugvista website for that country. By doing so, customers ensure that their order is processed and delivered smoothly, taking into account local regulations, customs procedures, and shipping logistics specific to that country.
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If an order has already been processed and sent by our warehouse, and you have received a shipping confirmation, unfortunately, it cannot be cancelled. Our team works diligently to ensure prompt deliveries, and as a result, orders are processed immediately upon receipt. However, if the order has not been processed and shipped yet, it is possible to cancel the order. We kindly request that you initiate a return by clicking on the link provided in your order confirmation. If you were able to cancel the order through your order confirmation, please contact us at info@rugvista.com with your order number so that we can process the refund because it is not made automatically.
It is important to note that our returns are free of charge. Therefore, if the order is already on its way to you, you will not have any additional costs. You can create a return label by using the link provided in the order or shipping confirmation or refuse the parcel when it arrives, but we can't stop the shipping.
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If you wish to stop receiving our newsletters, there is a simple process to unsubscribe. All you need to do is locate the unsubscribe link at the bottom of any of the emails you have received from us. Once you click on this link, you will be directed to a page where you can confirm your decision to unsubscribe.
By unsubscribing, you will no longer receive any future offers or communications from us. This means that we will not contact you via email again.
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If your voucher is not accepted at the checkout, there could be several reasons for it. First, please ensure that you have entered the voucher code correctly, paying attention to the spelling and using the exact phrasing as provided, including any uppercase or lowercase letters.
Additionally, it is important to check if the voucher has any limitations. Some vouchers may be restricted to certain products or have a limited number of usages. Make sure that you are using the voucher for the appropriate products or within the specified limit.
Another possibility is that the voucher may have expired. Check the expiration date of the voucher to ensure that it is still valid. If the voucher has expired, it will no longer be accepted at the checkout.
By double-checking these factors, you can troubleshoot and identify the reasons why your voucher may not be accepted during the checkout process.
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No. If your country is not listed for delivery, we cannot provide our services to you.
At Rugvista, our utmost priority is to offer high-quality products with timely delivery. To maintain our quality standards, we have made the difficult decision to limit our delivery options to certain countries. Unfortunately, this means that we are no longer able to deliver to the US.
We understand that this news may be disappointing, but we want to assure you that we are committed to providing the best possible service to our customers. We appreciate your interest in our products and would like to thank you for your support.
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No. If you do not possess a valid EU-VAT number, we regret to inform you that we are unable to provide our services to you as a B2B customer.
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No. Currently, we are only able to serve customers who are either B2C or have a valid EU-VAT number for B2B transactions.
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Yes. If you are a valid EU-VAT holder, we would be delighted to offer our services to you.
You can learn more about our offer by clicking here.
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At Rugvista, our utmost priority is to offer high-quality products with timely delivery. To maintain our quality standards, we have made the difficult decision to limit our delivery options to certain countries. Unfortunately, this means that we are no longer able to deliver to some countries.
If your country is not listed for delivery, we cannot provide our services to you.
We understand that this news may be disappointing, but we want to assure you that we are committed to providing the best possible service to our customers. We appreciate your interest in our products and would like to thank you for your support. -
No. Our selection of carpets is presented on our website only. To receive more detailed advice, please contact our Customer Service.
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After selecting the carpet of your choice, click on the ”Add to cart”-button to place the carpet in your shopping cart.
The next step is to go to the checkout counter. You do this by clicking on the link shopping cart in the top right corner.
The final step is to choose your delivery- and payment methods. Click on the options you prefer and follow the instructions given.If you have any trouble creating your order, our customer service will be happy to place the order for you.
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After selecting the carpet of your choice, click on the ”Add to cart”-button to place the carpet in your shopping cart.
The next step is to go to the checkout counter. You do this by clicking on the link shopping cart in the top right corner.
The final step is to choose your delivery- and payment methods. Click on the options you prefer and follow the instructions given.If you have any trouble placing your order, our customer service will be happy to place the order for you.
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If you know what kind of carpet or carpet style you are looking for, type it into the search bar or use our categories.
You can search by, for example, carpet style, name or origin.
You can refine your search by color, size, shape, carpet style, material, etc. by using our search filters or sort the items based on price or relevance.
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No, we do not have the possibility to present our range of carpets in any other way than on our website. We recommend that you visit our website to see the complete selection.
If you need more detailed advice or have questions about your purchase, please feel free to contact us. Our customer service representatives are available to assist you and will be happy to answer your questions.
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We have a dedicated B2B-department who will be happy to help you set up your account. Please contact our B2B-manager Mattias Bjerstedt at b2b@carpetvista.se for all B2B-related inquiries.
You can find more information about B2B here.
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Yes. You can change and add items to your order if you have not completed your purchase at checkout.
It is important to us that you receive your order quickly, and will prepare and send your order immediately after you have completed the purchase. If you forgot something, we recommend that you place a new order.
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Yes, we provide rugs to a wide range of customers, including interior designers, set designers, home stagers, hotels, property developers, and more. If you are working on a larger internal project or would like to offer our rugs to your clients, we invite you to fill out our application form by clicking on the button below.
As a RugVista trade partner, you will not only gain access to our entire assortment of rugs but also become eligible for our loyalty program. This program offers trade discounts that can be applied to your orders. Additionally, you will be assigned a dedicated account manager who will be there to assist you at every step, ensuring that you can create inspiring spaces with our rugs.
To fill out the application form, please click here. Alternatively, if you have any questions or would like to contact us directly, you can email us at contact@rugvista.trade.
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Yes, as long as we have not yet begun to pack and prepare your order for delivery. Since we aim for fast deliveries, this process begins very promptly after your order is placed. Therefore we cannot guarantee that we will be able to cancel your order, but we will, of course, do what we can to assist you.
In some cases, depending on the chosen payment method and delivery option, you're able to cancel the order yourself by logging in to your customer account.
You are able to add and remove items in your shopping cart if you have not yet completed your order in the checkout.
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We have a dedicated B2B department who will be happy to help you set up your account. Please contact our B2B manager Mattias Bjerstedt at b2b@rugvista.se for all B2B-related inquiries.
You can also visit our B2B website for more information.
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No. Unfortunately, we are currently unable to deliver to any other countries than the ones we provide.
We are happy to offer deliveries to the following countries via Rugvista.com: Bulgaria, Estonia, Greece, Luxembourg, Lithuania, Liechtenstein, Latvia, Monaco, Slovakia, and Slovenia.