• If your voucher is not accepted at the checkout, there could be several reasons for it. First, please ensure that you have entered the voucher code correctly, paying attention to the spelling and using the exact phrasing as provided, including any uppercase or lowercase letters.

    Additionally, it is important to check if the voucher has any limitations. Some vouchers may be restricted to certain products or have a limited number of usages. Make sure that you are using the voucher for the appropriate products or within the specified limit.

    Another possibility is that the voucher may have expired. Check the expiration date of the voucher to ensure that it is still valid. If the voucher has expired, it will no longer be accepted at the checkout.

    By double-checking these factors, you can troubleshoot and identify the reasons why your voucher may not be accepted during the checkout process.

  • No. If your country is not listed for delivery, we cannot provide our services to you.

     

    At Rugvista, our utmost priority is to offer high-quality products with timely delivery. To maintain our quality standards, we have made the difficult decision to limit our delivery options to certain countries. Unfortunately, this means that we are no longer able to deliver to the US.

     

    We understand that this news may be disappointing, but we want to assure you that we are committed to providing the best possible service to our customers. We appreciate your interest in our products and would like to thank you for your support.

  • No. If you do not possess a valid EU-VAT number, we regret to inform you that we are unable to provide our services to you as a B2B customer.

  • No. Currently, we are only able to serve customers who are either B2C or have a valid EU-VAT number for B2B transactions.

  • Yes. If you are a valid EU-VAT holder, we would be delighted to offer our services to you.

    You can learn more about our offer by clicking here

  • At Rugvista, our utmost priority is to offer high-quality products with timely delivery. To maintain our quality standards, we have made the difficult decision to limit our delivery options to certain countries. Unfortunately, this means that we are no longer able to deliver to some countries.

     

    If your country is not listed for delivery, we cannot provide our services to you.

    We understand that this news may be disappointing, but we want to assure you that we are committed to providing the best possible service to our customers. We appreciate your interest in our products and would like to thank you for your support.

  • No. Our selection of carpets is presented on our website only. To receive more detailed advice, please contact our Customer Service. 

  • After selecting the carpet of your choice, click on the ”Add to cart”-button to place the carpet in your shopping cart. 

     

    The next step is to go to the checkout counter. You do this by clicking on the link shopping cart in the top right corner. 

    The final step is to choose your delivery- and payment methods. Click on the options you prefer and follow the instructions given. 

     

    If you have any trouble creating your order, our customer service will be happy to place the order for you.

  • After selecting the carpet of your choice, click on the ”Add to cart”-button to place the carpet in your shopping cart. 

     

    The next step is to go to the checkout counter. You do this by clicking on the link shopping cart in the top right corner. 

    The final step is to choose your delivery- and payment methods. Click on the options you prefer and follow the instructions given. 

     

    If you have any trouble placing your order, our customer service will be happy to place the order for you.

  • If you know what kind of carpet or carpet style you are looking for, type it into the search bar or use our categories.

    You can search by, for example, carpet style, name or origin. 

    You can refine your search by color, size, shape, carpet style, material, etc. by using our search filters or sort the items based on price or relevance. 

  • No, we do not have the possibility to present our range of carpets in any other way than on our website. We recommend that you visit our website to see the complete selection.

    If you need more detailed advice or have questions about your purchase, please feel free to contact us. Our customer service representatives are available to assist you and will be happy to answer your questions.

     

  • We have a dedicated B2B-department who will be happy to help you set up your account. Please contact our B2B-manager Mattias Bjerstedt at b2b@carpetvista.se for all B2B-related inquiries. 

     

    You can find more information about B2B here.

  • Yes. You can change and add items to your order if you have not completed your purchase at checkout.

    It is important to us that you receive your order quickly, and will prepare and send your order immediately after you have completed the purchase. If you forgot something, we recommend that you place a new order.

  • Yes. We supply rugs to interior designers, set-designers, home-stagers, hotels, property developers, amongst others. If you need rugs for a larger internal project or would like to offer our rugs to your clients, click on the button below and fill out the application form.

     

    By becoming a RugVista trade partner you will become eligible for our loyalty program, giving you access to trade discounts on our entire assortment. You will also be assigned a dedicated account manager to assist you every step of the way in creating inspiring spaces.

     

    You fill in your application here or contact us directly at b2b@rugvista.com

  • Yes, as long as we have not yet begun to pack and prepare your order for delivery. Since we aim for fast deliveries, this process begins very promptly after your order is placed. Therefore we cannot guarantee that we will be able to cancel your order, but we will, of course, do what we can to assist you.

    In some cases, depending on the chosen payment method and delivery option, you're able to cancel the order yourself by logging in to your customer account.

    You are able to add and remove items in your shopping cart if you have not yet completed your order in the checkout. 

  • We have a dedicated B2B department who will be happy to help you set up your account. Please contact our B2B manager Mattias Bjerstedt at b2b@rugvista.se for all B2B-related inquiries. 

    You can also visit our B2B website for more information. 

  • No. Unfortunately, we are currently unable to deliver to any other countries than the ones we provide.

    We are happy to offer deliveries to the following countries via Rugvista.com: Bulgaria, Estonia, Greece, Luxembourg, Lithuania, Liechtenstein, Latvia, Monaco, Slovakia, and Slovenia.