• To add your discount code, go to the checkout. Here you will find a heading called "Your cart". Under the information about the carpet and the price, there is a field that says "Add discount code". Click on the field to open it. Enter your code in the field and click on "Apply". Once you have added the discount code, you will see that the discount has been deducted from the total amount.

  • Yes, we are more than happy to manually apply the discount code to your order. If you have a valid discount code, please send it to our Customer Service along with your order number. Our team will ensure that the discount is applied correctly to your order.

  • When shopping with Rugvista, customers do not have to worry about paying customs and duty fees. We take care of these fees to ensure a smooth and hassle-free shopping experience for all our customers. 

    By handling these fees, Rugvista ensures that customers can enjoy their new rug without any unexpected charges or delays. This commitment to covering customs and duty fees highlights Rugvista's dedication to providing a seamless and convenient shopping experience for customers around the world.

  • We cannot modify billing details once an order has been dispatched. This means that modifications, including the addition or alteration of company data, VAT numbers, etc. are not possible once the payment has been made and the shipment has been sent from us.

  • Yes, we offer a special discount for new customers. By signing up for our newsletter, you can receive a 15% discount code for your next order. In addition to the discount, you will also benefit from weekly emails that provide exclusive access to offers, the latest trends, and product news.

     

    To take advantage of this offer, all you need to do is scroll down on our homepage and enter your email address in the designated space. Once you have submitted your email address, you will receive a confirmation email. Simply click the confirmation button in that email, and a discount code will be generated and sent to you immediately. You can then use this code at checkout when placing your order to enjoy the discount.

  • When making credit card payments online, there are several common reasons why the payment may fail:

    1. Two-factor authentication failure: Two-factor authentication is an additional security measure that requires you to provide a second form of verification, such as a code sent to your phone. If you fail to complete the two-factor authentication process correctly, the payment may fail. To resolve this issue, make sure to carefully follow the instructions for two-factor authentication and ensure that any ad-blockers are disabled, as they may prevent the verification steps from being displayed.
    2. Card not authorized for online or international transactions: Some credit cards may not be authorized for online or international transactions by default. If this is the case, you will need to contact your bank to verify if your card can be used for these types of payments. If your card is not authorized, you may need to consider using an alternative payment method.
    3. Incorrect credit card details entered: It is crucial to double-check and ensure that all the credit card details you enter during the payment process are accurate. Even a small mistake, such as a wrong digit in the card number or expiration date, can cause the payment to fail. Take the time to carefully enter the correct information to avoid any issues.
    4. Exceeded credit limit: If you have reached or exceeded your credit limit, the payment will be declined. It is important to verify your credit limit before making a payment and consider using an alternative payment method if necessary.
    5. Security measures triggering a decline: In some cases, security measures put in place by your bank or credit card issuer may trigger a decline for the payment. This could be due to suspicious activity or a restriction on certain types of transactions. If you encounter this issue, it is recommended to contact your bank to address any security concerns or restrictions on the transaction.
    6. Expired credit card: If your credit card has expired, the payment will not go through. To resolve this issue, you will need to update your credit card information or use a different card for the transaction
  • Upon shipment of your order from our warehouse, we will promptly notify you via email to confirm the dispatch. This email will not only serve as a confirmation, but will also include a hyperlink to your invoice or receipt. The link can be found at the start of the shipping confirmation email. By clicking on the link, you will be able to conveniently access and view your documentation.

  • No, we do not provide the option of paying through bank transfer. However, we do offer a variety of other secure and convenient payment methods, including credit or debit card payments.

    For customers in certain delivery countries, we may have the option of Trustly available. Trustly is a direct debit payment method that functions similarly to a bank transfer. To see the available payment options, please proceed to the checkout page.

     

  • To pay for your purchase using a credit or debit card, please follow these steps:

     

    1. Choose the items you wish to purchase and proceed to the checkout page.
    2. On the payment page, fill in the required fields with your card details, including the card number, expiration date, and security code.
    3. Once you have filled in your card details, confirm your order and click on the "Pay Now" button. This will securely process your payment.
    4. We may need to verify your identity by using two-factor authentication before processing the payment. If required, you will receive a verification code via email or SMS. Please enter this code to confirm your identity before the payment is processed.
    5. Once your payment is successful, we will send you an order confirmation and your items will be shipped to the address you provided.

     

    To ensure the security of your transaction, we use encryption technology such as SSL (Secure Sockets Layer). This technology encrypts your card information during transmission to protect it from unauthorized access.

     

    Please note that since we are a Swedish-based company, your credit card must be enabled for international payments. You can adjust these settings through your bank if needed.

  • We accept payments in € EUR (Euros).

    We'll select the currency normally used in your country where available and where we don't offer payments in your local currency, we'll process the payment in € EUR.

  • All receipts and invoices are sent out together with your shipping confirmation. Our Customer Service is also happy to assist you.

  • No. Unfortunately, we are not able to offer C.O.D (Cash on delivery) at this time.

     

    You can pay by Credit Card, Bank Transfer, or PayPal.

    Please note that we have a 100-day return policy, and it is easy to return the carpet in case you are not completely satisfied. We offer free freight and free returns within the EU, along with the UK and Ireland.

  • We accept payments in £ GBP (British Pounds) € EUR (Euros) and $ USD (US Dollars)

    We'll select the currency normally used in your country where available and where we don't offer payments in your local currency, we'll process the payment in € EUR.

    You can switch to another currency by clicking on the currency stated in the top right corner of the header.

  • We offer a variety of payment methods so that you have the freedom to choose what suits you best. You can pay for your order on our website using one of the following payment methods:

    • Credit card (VISA or MasterCard)
    • Paypal*

    * We accept payments via PayPal in EUR, USD & SEK. You can pay using your PayPal balance or via credit card. However, there is a restriction on paying for goods produced in Iran using PayPal. If your shopping cart contains such products the PayPal payment option is removed.