• Your code can be added in the first step of the checkout, where you will see an overview of your shopping cart. There is a link at the bottom that says "Redeem Giftcard/Discount code". Click on that link to open the fields where you can enter your voucher.

    The discount will be deducted from the price when you press "OK".

  • Yes, we are more than happy to manually apply the discount code to your order. If you have a valid discount code, please send it to our Customer Service along with your order number. Our team will ensure that the discount is applied correctly to your order.

  • No. The customs and duty fees for orders to the UK and Ireland are covered by RugVista. Your order will be dispatched from our warehouse in Sweden.


    For deliveries to the US please visit our USA website for correct prices and delivery options: To the USA website

  • No, we do not provide the option of paying through bank transfer. However, we do offer a variety of other secure and convenient payment methods, including credit or debit card payments.

    For customers in certain delivery countries, we may have the option of Trustly available. Trustly is a direct debit payment method that functions similarly to a bank transfer. To see the available payment options, please proceed to the checkout page.

     

  • To pay for your purchase using a credit or debit card, please follow these steps:

     

    1. Choose the items you wish to purchase and proceed to the checkout page.
    2. On the payment page, fill in the required fields with your card details, including the card number, expiration date, and security code.
    3. Once you have filled in your card details, confirm your order and click on the "Pay Now" button. This will securely process your payment.
    4. We may need to verify your identity by using two-factor authentication before processing the payment. If required, you will receive a verification code via email or SMS. Please enter this code to confirm your identity before the payment is processed.
    5. Once your payment is successful, we will send you an order confirmation and your items will be shipped to the address you provided.

     

    To ensure the security of your transaction, we use encryption technology such as SSL (Secure Sockets Layer). This technology encrypts your card information during transmission to protect it from unauthorized access.

     

    Please note that since we are a Swedish-based company, your credit card must be enabled for international payments. You can adjust these settings through your bank if needed.

  • We accept payments in € EUR (Euros).

    We'll select the currency normally used in your country where available and where we don't offer payments in your local currency, we'll process the payment in € EUR.

  • All receipts and invoices are sent out together with your shipping confirmation. Our Customer Service is also happy to assist you.

  • No. Unfortunately, we are not able to offer C.O.D (Cash on delivery) at this time.

     

    You can pay by Credit Card, Bank Transfer, or PayPal.

    Please note that we have a 100-day return policy, and it is easy to return the carpet in case you are not completely satisfied. We offer free freight and free returns within the EU, along with the UK and Ireland.

  • We accept payments in £ GBP (British Pounds) € EUR (Euros) and $ USD (US Dollars)

    We'll select the currency normally used in your country where available and where we don't offer payments in your local currency, we'll process the payment in € EUR.

    You can switch to another currency by clicking on the currency stated in the top right corner of the header.

  • The transactions on our website are very secure and we co-operate with Nets which handles all our Internet payments. All payments are made on a safe encrypted connection for your security and to protect and prevent our customers from fraud. All payments are authorized with a technique know as 3D-Secure. All payments are also controlled manually for your safety.

  • We offer a variety of payment methods so that you have the freedom to choose what suits you best. You can pay for your order on our website using one of the following payment methods:

    • Credit card (VISA or MasterCard)
    • Paypal*

    * We accept payments via PayPal in EUR, USD & SEK. You can pay using your PayPal balance or via credit card. However, there is a restriction on paying for goods produced in Iran using PayPal. If your shopping cart contains such products the PayPal payment option is removed.